Benjamin Franklin Plumbing

The technician, R.J, was great. He made sure everything was complete and working before he left. We called them out for a leak and once the leak was fixed he noticed the hot water was not on. He made sure the hot water was back on before he left the site. I am happy with the service more

Matthew and Josh did the work for us yesterday. They came on time and identified the problem in minutes. Three possibilities were described and explained and I was given time to think before making a decision. Both men were courteous, on -time and took the time to place shoe covers on and off numerous times as they came in and out. Talk about man-muscle these guys carried a water heater in and out up and down 36 steps with no injury to our home and themselves with ease. After a quick warm up time we had hot water and heat again so appreciated!!!!!!!!! We had a question after the work was done and Matthew called me back and explained everything to me promptly. Could not as for more. It was not we did the job and forget about you guys for now........ If the equipment holds up and works as promised we could not ask for anything more. Thanks again Matthew and Josh more

A call that i thought would entail follow up on previous warrantied work for a clogged drain, turned into a full on sales pitch to replace all my pipes. Yes, Matt was thorough and overly pleasant,but it didn't feel genuine. I know the house is old and pipes need attention, but I really just wanted to deal with the problem at hand. I was happy with the first service at $76, but can't say the same for today's bill at four times the cost. And like i said, it should have been dealt with the first day. I would have happily paid another $76 since another outlet valve needed to be snaked, but the price difference did not seem appropriate. more