I should have known that my difficulty in getting the remodel scheduler on the phone was indication enough that this would not be a good company. Once I did get the plumber here for the rough-in work, the plumber himself was fine but had no paperwork for me to confirm in writing my estimate given over the phone, had no idea about payment, and was clueless about what to do to schedule the follow-up installation of my bathroom fixtures. In addition, he got lost coming to my house so was late AND had to go to the hardware store once he got here because he was not prepared with the right equipment. After that it took me 1 1/2 WEEKS of calling and leaving messages to get the scheduler on the phone again in order to discuss these issues. Then the day of the install comes around and THE PLUMBER IS A NO SHOW. I call and they claim he told them he was already done with my job, everyone there has a different story and no one is clear what they are supposed to do. Once the plumber arrived he was completely unprepared for the job--wrong parts, etc. and has to run to the hardware store AGAIN. I still have yet to see a paper contract/invoice. I highly suggest that you use a different company--save yourself the stress of playing phone tag and confusions with bad communication going on within this company. They are obviously poorly managed.
Pros: Good work by the plumber once he actually did it.
Cons: Bad management, unprofessional
more