We woke up to no heat in the house on a day when it was supposed to snow that afternoon...not fun when you have kids and multiple pets. Beacon Plumbing's magnet is on our fridge so we knew who to call. The dispatcher was SUPER courteous and promised to send a technician right away. Amazingly, within 15 minutes, Mike called to say they were on the way.
Mike was extremely professional and able to pinpoint the problem very quickly. He observed that the furnace was pretty dirty and recommended regular servicing in the future. He explained that dust build up can cause the furnace to work harder, affecting efficiency. This can also shorten the life of the furnace. We had been very negligent in servicing our 12 year old furnace so this was valuable to know.
It was great to work with a true professional who could instantly identify the issues, explain what needed to be done and fix the problem on the spot. I have worked with other plumbers who would run back and forth to the store to pick up hardware etc. When I asked if it would take long, Mike told me he had everything he needed in the truck and could get to work right away.
We received a reasonable and easy to understand estimate. Mike and his colleague set to work on the repair and servicing of the furnace with meticulous care.
We have worked with many plumbers in the past, but no other plumber has provided the level of professional service or expertise that Beacon Plumbing has. With Beacon, there is no doubt they know what they are doing and we would trust their judgment 100%. It's really nice to have a friend in the plumbing business that we can call on 24/7. I would HIGHLY recommend Beacon Plumbing to all my friends and neighbors. Thank you Beacon Plumbing!!
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