Bayside Volkswagen

It is never easy to sell as sales person. I have been in an industry that requires customer service and full time pr for 15+ years. James M. is the consummate sales person with regards to these primary qualities. He is honest, he is transparent and his advice is without regard to his income. I recommend him and Bayside Volkswagen highly and by virtue of my experiences, which are many with Bayside Volkswagen you will not find a better place to purchase your next vehicle. more

I know that there are stereotypes about car salespeople. This place fulfills every one of those stereotypes, and creates a few new ones. From the first moment, and at every turn since, this dealership has been slimey, condescending, dishonest, rude, and irresponsible. They reinvented "the old switcheroo." They insulted and MADE FUN of my husband. They managed to screw up our paperwork 3 times (once for financing, once for registration, and once for title). Then, 5 days before our 30-day temporary registration/plates were about to expire, they called us to say that they forgot to have us sign the correct form, and that they didn't know when they might be able to get our plates. Then, the woman told us we can drive with the expired reg/plates, and they'd cover whatever tickets we might get. She actually suggested that we ILLEGALLY drive our car, because THEY couldn't get their act together. Avoid this place. You will be happy you did. Pros: Decent price Cons: Dishonest, Rude, Irresponsible, Encouraging illegal behaviour, poor response to complaints more

DON'T GO TO BAYSIDE VOLKSWAGEN. They are UNETHICAL, unprofessional and rude. Warren Graham, the service advisor, told me I had to make ""X"" number of repairs before they could pass New York State inspection. This list of repairs included a number of items not required by NYS law to pass inspection. I showed him documentation of NYS Inspection/Emissions Requirements and asked him if he was prepared to do the same, which obviously he could not. They failed my inspection because I told them I would not make repairs that I am not required to make to pass inspection. One of the items they told me that failed the inspections test was that I had three different tires, irrespective of the fact that all tires satisfied the requirements promulgated by law. I took my car elsewhere and was able to pass inspection successfully. more