Very Bad service,..On October 1, 2013 I took my wifes 2012 Jeep Sahara for an oil change at this dealership. I did not purchase this jeep at this dealership but since I had recently moved to the area I figure I keep it local and take it for an oil change to the local Chrysler Jeep dealership. I never imagined it would be the worst day in my life. I take pride in buying new vehicles and taking them to dealerships were they can be serviced and do the routine inspections needed to keep the vehicles value current. But on this day that pride I had in taking the vehicles to a dealership came to an end with the experience I got with this dealership. After getting my jeep back from an oil change I went to drop off the jeep back to my wifes work. After I left my wifes work she would leave her work to pick up my kids from school. After driving the jeep not even half the block she told me the oil light came on and then the jeep started to make knocking noises. She told me she felt like someone had done something to her jeep and felt hopeless and could not do anything about it. She drove back to her work and called me and then called the dealership for answers. The dealership told her not to drive it and that she needed to call the roadside assistence to have the jeep brought back to their place. By now I get wind of what just happen and I put two together and assume it had something to due with the oil change at the dealership. I was upset that my wife was going through this and I could not be there because I was on my way to work. I was also upset that the dealership would tell her what she needed to do INSTEAD of the dealership taking charge and them making arrangements to pick up the jeep and then personally going out there to speak to her and assure her that they would get to the bottom of the situation and that didnt happen until my wife got mad and let the dealership know how she really felt. It was determined that the tech had put a double seal on the filter which caused the oil to spill and causing me to have the dealership wanting to put a NEW engine on the jeep. Now to some people this would be the solution for the dealership to replace the engine but to me that is not the case. I really feel that I got cheated on this. The jeep is not the jeep I onced had and I dont know what to expect if I was to have them put in a new engine in the jeep. I dont know if this gesture would completly be the solution . The jeep has to have a new engine put in it becuase of a stupid mistake and now I am stuck with a jeep that pretty much lost its value and now it is worth alot less then what I owe on it. I take pride in taking extra measures so this jeep and my other two vehicles hold their value. I feel cheated and hopeless that that was taking away from me. I am somewhat speechless and I am very angry. I will be consulting legal representation to look into this matter and I want the owner of this dealership to contact me so that I can speak with him on this matter. I dont want to talk to the service manager, I want to talk to the owner
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