Barnes & Noble Booksellers

I have enjoyed my visits to Barnes and Noble over a period of many years. Whether I need to run in and out with a specific purchase or sit and work in the cafe, I find this store to be a very positive environment. The booksellers have been consistently gracious and helpful, many going more than the extra mile. If I have made a mistake on a book or been given a gift I already have, they will take back my book and give me either a cash refund or store credit (both of which generally play out the same for me; I buy another book). I find their coffee and snacks to be strong and good. I wish the cafe had a little more distinguished atmosphere, perhaps a divider or something to give it its own identity while still being part of the store. They also could add a loungelike area to the first floor (maybe as part of the cafe?) and I believe this would draw more people. However, their magazines are always updated on time, they have a great diversity of books (including travel books) on foreign c more

B&N on average is a decent bookseller. One thing that bugs me is their lack of understanding regarding customers wanting to look up titles themselves. It can't be done, which is why I go to Borders more often. Also, this one has a Starbucks inside, and I've yet to get a decent cup of chai tea that doesn't taste like plain boiled milk. If you want a good cup of chai, head down Rte. 252 to the Starbucks next to the Paoli station on Rte. 30. It's well worth it. PROS: Books, music selections CONS: Starbucks, lack of customer-searchable database. more