I brought my 7 year old cat to Banfield because she was not being herself, and I had a wellness plan. They kept her most of the day and I was told they saw nothing wrong with her that she might be depressed because of the holidays. Never heard something so crazy. The next day she was still not herself I brought her back they saw nothing wrong. Brought her back again the following day they finally decided to do an x-ray only to discover she had fluid in her lungs and sent my on my way to a specialist. They never called to see how she was. Ultimately due to their untrained inexperience Vets my cat had to be put to sleep. I have since cancelled the wellness plan and I will never bring any animal to Banfield they do not care if your pet is a member of your family they are more concerned about adding charges to your visit!
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