I saw Patricia Dineen for my visit because the actual vet was unavailable. My dog had her weight and temperature taken as well as her heartbeat. All of which my husband, a doctor, could have done at home. Patricia took a look at my dogs tick bite-previously most of the tick was taken out at night time by my husband. She said there's nothing she can do about whatever is left in there unless she is sleeping. I know that costs more money and she said she can give me ointment. I told her I can get the same ingredients of medication over the counter for a cheaper price. I asked why I'm paying $50.00 for a 10 minute visit when nothing actually got done to resolve the issue. She said, ""Well I did do an exam on her."" No she didn't. Everything she did, I do at my own home. Patricia needs to learn how to consult. She could have easily come out and said there's nothing that can really be done and let me make the decision of whether or not I still want my dogs weight, and temperature taken. I am in a very high position myself and when someone has a simple question, I don't charge them. I just advise/consult them and that's the end of it. Banfield has lost my business and this is just the beginning of my complaint. Next, I will be going to the Internet. Everyone will know that Patricia is unhelpful and it's obvious she is not compassionate by the way her tone was towards me. It's highly advisable that Patricia learn to explain ingredients and why something can't be done instead of stumbling words and looking at a customer with a stone cold face. Enough on this website-I will ensure everyone knows that this sort of practice is unacceptable. Consult-Advise-Educate. Not, Weight-Temperature-Heart-rate-$50.00.
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