My fiance and I are very upset about the treatment plan for our cat, who has experienced chronic ear infections since our very first visit back in September 2012. We thought the reviews of BAH were exceptional and we were extremely surprised at the LACK OF CARE we received. \r
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I can not speak for any of the vets other than our experience with Dr. Mitchell. At our first new client - routine exam she was very nice (and wanting to keep out business). Then when we had to go back for an ear infection, things started to turn nasty...She put our cat on (the expensive) Hypoallergenic Food diet to rule out food allergy and then ACCUSED US of being bad and negligent pet owners when his ear inflections persisted. She never did a thorough ear exam/cleaning with flushing, nor did she ever check his ear drum, OR mention the possibility of a middle ear infection OR discuss the possibility of a polyp. (I'm beginning to think she doesn't even know what a polyp is?!) We kept receiving the same treatment plan...antibiotics, drops, and follow up in two weeks. After two weeks from the end of treatment the infection would return. On top of all of our worry about his ear infections, BAH was only concerned with us bringing a stool sample for his parasite check ($50), which was NOT necessary 2x a year (we just had it done in Sept). \r
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After a very expensive and frustrating 5 months of failed treatment (2 medicines each trip, paying for office visits AND the subsequent 2 week follow up visits, and the food, and the ear cleaner) we sought out a second opinion. Within 15 minutes of our appt the new vet diagnosed him with an ear polyp, and referred us for an immediate surgical consult. He just came out of surgery, which was described as a successful removal of the problem causing polyp. Hopefully our cat will recover and heal with the help of his NEW, kind, and caring, surgeons and primary veterinary care, which will not be at Bakerstown. \r
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Additionally, the technicians and front office staff are more helpful than the actual vet.
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