I haven't been to the BYB in Independence, but I have been to the one in Mission and K.C. North, near Liberty. The North unit is a disaster. It never has gotten out of the ""opening phase"" of bumbling service and poorly prepared items. The staff seems disinterested and ignorant of the menu. We had to ask to have a table cleaned off so we could sit down. This is a chain that seemed to have a good idea that has gone nowhere fast. Too high priced for what you get.
Pros: Good Portions, Attractive menu, good ingredients
Cons: Poor service, Where's my order?, Clean it up please.
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