B Natural Salon & Day Spa Llc

I took my wife there as an anniversary present for a massage, hot tub soak, and pedicure. When we arrived we were exactly 7 minutes late as we got lost on the way. The receptionist was extremely rude but we got in for our massage. After the soak, we were told that becuse we were late, there was no time for a pedicure. The recepionist then told us we had been scheduled for 1:30, and not 2 PM as we had thought. My wife was positive it had been for 2 PM, but the receptionist and the manager insisted it wasn't, and refused to do anything at all. The whole time, there were three employees sitting at the window just talking and laughing. We finally left, and lo and behold, on our home phone was a message from the receptionist from the day before, saying our appointment was at TWO PM! We called back and again the staff was rude and derrogatory. This was a horrible experience and the employees obviously do not care at all about their customers. We will never go back, and I can't see how Aveda can stand to have their products support such a shoddy and rude establishment. Pros: The massages were very good, and the masseuse was nice Cons: The receptionist and management staff were rude and dismissive more

i called and set up an appointment for a haircut recently after looking up the overall ratings here. i walked in early for my appointment. there were no chairs to sit at so i stood there and waited to speak with the receptionist. she was very unpleasant and not paying attention to clients and she didn't acknowledge me for a long time. she didn't even recognize the name of my hairstylist and told me that ""there's no such person working here."" when the hairstylist does show up (very late), SHE cancels my appointment. i reschedule and they never call to confirm it. i never went there and i don't recommend it to anyone. its the worst possible salon you could ever go to! Cons: unprofessional, disorganized, unpleasant more