Well, to start, they pamper you with shuttle rides to home, but they make up for it by the 'EXPENSIVE' labor of $120/hour while you can easily find labor as cheap as $60/hour at many decent Auto-repair shops.
The cost isn't the only concern. Crappy customer service also adds to the kitty.
I took my car to them a few days before 4th July weekend with some issues in the Braking system. They fixed it of course and also did some other stuff with the bill of around $600+.
However, the same day, when i took my car home, i realized the Air-conditioning wasn't working anymore.
I called them. They told me to bring it in. They never admitted that they 'broke' the Air-conditioning.
Rather they told me that they need to diagnose the issue and will cost me 1.5 hours (~$165) + the parts (if any).
So basically they meant to charge me for something they broke...!
Needless to say i took my car back and swore never to go back again...
Interestingly, i see 44 reviews here with 5 star rating. However, there are 15 customer ratings on yelp with Average rating of 1.5/5...! Hint hint hint....
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