It was a terrible mistake to buy a car from Autos Direct Online. First, they promised, and I agreed, that the car would be financed and delivered to me and the loan documents would be delivered to me overnight so that I could sign and return them. After not receiving the documents for many days, and after leaving many messages with various Autos Direct Online personnel that were not returned, I was finally informed that the car could not be delivered if it is financed, and that I needed to pick up the car. I rearranged my schedule to make a trip to pick up the car, and when I arrived, they promised that someone would be able to pick me up at the airport immediately if I called right when I landed, but I had to wait by the curb for 40 minutes until someone picked me up. When I arrived, I was very upset to find that the pictures I had relied on were Photoshopped! There was damage to the front bumper and the piece surrounding the license plate on the back hatch had a large piece broken off, despite the fact that both of these parts appeared fine in the pictures. I was not happy about accepting the car in that condition with a mere $200 discount and a promise to deliver the broken part on the back, but I was forced to since it was my ride home and I needed to be back the next day. Five minutes into my ride home, the flasher started buzzing intermittently, as if the turn signal was stuck between on and off, which will probably be expensive to fix. I received the replacement part for the back a month later, but after doing some research online, it appears that I will likely end up having to pay the dealer to do install. In addition, the rear wiper motor is seized, and repair of that part will likely be expensive as well.
They promised to send the title to the car to my house, but I never received it. The car has been sitting in my driveway for the past week because the temporary registration is expired. I asked them to pay for my rental car until I receive a replacement title, but they refused.
I am aware that there are some risks inherent in purchasing a used car online before seeing it in person, but Autos Direct Online has treated me very poorly. I felt deceived that the car did not match the pictures on which I relied on to buy it, and am frustrated that I am spending so much money to fix the car just to get it into the condition I thought it was in.
I am normally pretty laid back about this kind of thing, and I have never felt the need to leave a bad review of a business until now, but I am so angry that I have been treated this way and they have offered me nothing.
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