We have purchased 10 new cars over the last 20 years, to date the experience we had at this dealership was by far the most unprofessional and distressing. We bought a 2013 CRV after dealing with a very young and inexperienced salesperson (unfamiliar with model specifics and eager to point out he worked on commission only). The high pressure sales push during the finance paperwork to get us to add on extras by the business manager was annoying enough but the cool and rude treatment after declining all options was unprofessional. We had the bad luck to have to deal with him again the following day when finalizing registration. He basically showed us the door regarding the inspection sticker, in all our years we have never been told we had to get our own inspection sticker on a new car purchase. This dealership has serious management and personnel problems. Our thought in buying a car locally was a big mistake, they do not deserve the business nor do they appreciate the customers they are lucky enough to get in the door. The experience and anger over their treatment actually led us to trade in the new Honda 5 days later to purchase a 2014 Forester, Mastria dealership were superb in treatment and financial dealing. Though we lost money in the transaction the peace of mind knowing we will not have to deal with Honda folks is priceless.
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