Mark & Fred were very nice and explained things very well. I felt they were "timely", since I was waiting for my car; I was offered a ride or a free "loaner" car if I chose to have one. I decided to wait for my vehicle, which only took about an hour & 1/2. I had rear shocks placed & a front end alignment. I even had a scratch buffed out for "free" that had been bothering me on my front fender. I felt very comfortable & feel as though I made new friends.
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