Auto Care East Inc.

I have been to Auto Care East a few times over the years and each time my car was repaired in the time frame they said it would be ready. The staff has always been friendly and helpful. The last time i had my car worked on they actually saved me money by fixing a problem much more minor than I was guessing it was. I went in thinking and telling the mechanic I was sure I had a cracked head and was going to need to have it replaced. Well it turned out to be a much cheaper fix. I am impressed and will continue to use Auto Care east ... more

This place has gone to the birds. There was a girl at the front desk who is no longer there that was great, treated everyone with respect & knew her stuff. They have become rude, cold & have no idea what customer service is. They only have a kind word when taking your money. I'm guessing the owner could care less that not one of the employees he has even acknowledges a person waiting to be helped. One guy there barely picks his head up to look at you when he's talking. There is a young kid there that thinks he's got the market cornered on personality if in fact a stone had a personality. All in all a bad recent experience & will never return. I've been going there for years but customer loyalty means nothing to them anymore. I will be taking my cars elsewhere from now on. I suggest that those who read this do the same. They are a scam & charge more than a dealer does with no guarantee, go figure. Move fast to pass this place they are slick and shameless.\r more

After the repairmen at this shop cracked my headlamp after their faulty repair job, they swore at me, threatened me and walked away refusing to work with me. I would NEVER recommend this shop, and my experience has left with me with the worst possible taste in my mouth. simply the WORST WORST WORST repair shop ever. DO NOT RISK ANYTHING BY DEALING WITH THEM!!!! Cons: ALL more

The staff is rude and incompetent. They made a major mistake on a simple repair, and refused to take responsibility and tried to make me pay extra to fix the mistake. My car was out of commission for three weeks for something that should have taken two days. DO NOT TAKE YOUR CAR HERE. Cons: Everything more

I've gone there three times. All three repairs done without problems. On my last visit, I asked them to put in a new battery, as well as replace a compressor clutch that was making a funny noise. They called me a half hour later to tell me the battery was installed. And recommended AGAINST replacing the compressor clutch. They said it was in perfect working order and the noise was indicating no problem. That was an unnecessary $260 repair that they could have done, but instead passed up the money. Love 'em!!! Pros: Fast, Honest, Nice, Easy, Quality Repairs Cons: None that I've experienced more

HORRIBLE HORRIBLE HORRIBLE.!!! VERY BAD COLLISION REPAIR FACILITY !!! After a frontal accident I was suggested to bring my four month old 2008 luxury car to Auto Care East, Inc for the repairs. They are very nice folks. After first impression I was left with the idea that the deed will be flawless... Few days later I went to pick up the car..., well now I am left with more damages than the original repair required to fix. They scratched my ""GOOD"" head light and tried to cover it by using a paint polishing/buffing machine thus creating more scratches. They also scratched my rear rims when they ""TRIED"" to wash the car, by brushing in between the spokes with a very hard brush. On top of everything they never did the proper repair of removing the damaged front bumper and inspecting the damages behind it also they painted the bumper without removing it from the vehicle and creating over spray onto some plastic panels that require to remain unpainted which will definitely reduce the value of the car now. After addressing the issues, I was told by the agent;""..Sue Me..."". Isn't this very very nice. Well I suggest you stay away from the ripoffs of Auto Care East..., they are very nice folks, they know how to talk you into a ripoff... Pros: They sound nice Cons: Create more damages more

My 1987 Jeep Wrangler had a history of not starting when I needed it the most.\r After calling AAA, to give my Jeep a jump, I was disappointed they could not get it started, but even more disappointed that they sent a non-tow-truck to attempt the jump. I called AAA again to send a tow-truck.\r Upon my arrival at Auto Care East, I explained the problem. Two mechanics immediately began to diagnose the problem and had the car running in a matter of minutes. The car was still on the street, and running. So quick was the diagnosis and repair the jeep never made it into the garage. That is service. As it turns out, my battery terminal was corroded. I appreciate the fact that they understood I was not dressed for the occasion (in a suit) and with out the tools to fix the problem on my own, and understood I had a business appointment which I was in dire need of attending. They listen to the customer and jumped into action putting my quick fix before others as the need presented itself. Great Service, for which I am grateful.\r Pros: Professional, Quick, Understanding more

I've yet to come across a place quite like this. It has the old school appeal of a mom & pop operation & the staff is friendly & full of jokes & fun. I had the unfortunate luck of being in a car accident a short while ago & was referred to Auto Care East by my insurance company. It was convienient for me so that's where i went & I will never go anyplace else. They are a group of people that make you feel right at home. The girl in the front (Christine) was so sweet & concerned about any injuries to myself or others, she was a great ear & full of the funniest one liners I've ever heard. She has wit & humor like I've never seen before. It was overall a great experience that came out of a bad one. I highly recommenrd this place to anyone looking for an honest & reliable car repair shop. Not enough stars here to rate it high enough.\r Pros: Not enough space to put them all here more

Called & made an appt. for a tire rotation. Got there on time but had to wait. For some reason they thought they were doing an inspection, I told them no, a tire rotation. I return 2 hours later, am charged for & given a receipt for a tire rotation, only to go home and notice that they have placed a sticker for an oil change on the interior of my windshield. I called to see what actually happened- was I given this oil change for free OR was I charged $45 for an oil change I didn't need and never received the tire rotation? They seem to think that my tires were rotated and the oil change was done for free, but I find this difficult to believe. Pros: Nothing Cons: Everything more