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Authorized Appliance Repair Co

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320 W Lone Cactus Dr # 3
Phoenix, AZ 85027

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(623) 780-1629
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Reviews
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Best

I had Authorized Appliance Repair Co. out to fix my freezer. It quit cooling and I was losing food. They were able to make it out on the same day and they even had the parts wit...

Worst

Authorized appliance claims to be an authorized repair service. What does that mean? Nothing! They were at our home numerous times to repair a wine chiller and charged us excessiv...

Very Satisfied 3/4/2013

I had Authorized Appliance Repair Co. out to fix my freezer. It quit cooling and I was losing food. They were able to make it out on the same day and they even had the parts with them to complete repairs. Everyone was wonderful and I am greatful I found them! more

ruined our subzero wine cooler 2/28/2013

Authorized appliance claims to be an authorized repair service. What does that mean? Nothing! They were at our home numerous times to repair a wine chiller and charged us excessive amounts of money, while the unit still refused to work. They wanted to pull the unit out and take it to their shop to fix. Why??? They didn't know what they were doing. We finally called subzero national customer service and they recommended Tricity repair service. Tricity is the only subzero factory authorized repair service in Arizona. Tricity repair informed us that a total rebuild is necessary on our unit because of the way Authorized Appliance did more harm to the unit in its "repair". Avoid this company. RESPONSE FROM Authorized Appliance Repair Company: Sorry, I omitted a word. Just because we are not the "prefered" vendor, does not mean we don't have the same training and knowledge as Tri Cities. more

I have a Daewoo Washer Leaking, They have been out 5 times to repair 1/30/2013

I have a Daewoo Washer that is only a little more than a year old. The machine started leaking. After speaking with the distributor they told me to call Authorized Appliance. Well they came out and replaced a part. The machine did ok for about a month. The machine then started to leak again. I contacted the distributor and they had Authorized Appliance come out again. The guy said "Wrong Soap, to many bubbles" and that was the end of the service call. He blamed the issue on the soap I was using. After calling the office they said I need to clean the machine with Country Tyme Lemonade mix. Well not wanting to put juice in my machine I obliged and bought the expensive Tide cleaning packets. After 3 packets and running a load of towels without soap through 4 times the machine still leaked. Authorized Appliance would not come out. I had to get the distributor to have them come out again. They did not like the fact I made them wait to run the cycle with clothes so they could see the leak. The repairman finally looked further and said bad hose. I have to order part. 2 months later the part came in. To my suprise it was a switch the hose fit on. They were suppose to show up between 2 and 6. I got a call a few minutes before 6 and the repairman said he had run out of gas. It would be about 20 minutes before he would be here. I obliged and waited 45 minutes. He never showed. When I called the service guy he said it would be about 30 minutes. I told him not to come. Well they rescheduled. He brought the part, a switch, not a hose. He put the part on and said it still leaked and then put clamps on the hose. Said it was fixed. I ran a load of towels, mind you, only 3 towels. The machine leaked. The saga continues. I will have to get back in touch with them and the distributor. IF YOU CAN AOVID THESE PEOPLE HIRE SOMEONE ELSE. They don't want to do the work and they have no idea what they are doing. IF I COULD GIVE THEM 0 STARS I WOULD. more

Total Rip off, waste of money and time... 12/22/2012

Last week I called and stated that the suspension on my front load LG washer was going bad and I called to have them come out and fix it. So the tech shows up on Tuesday, walks up to the machine, spends 3 minutes running a diagnostic and says "you need new shocks". I already knew that, i explained to him thats why i called. I expected them to come out and replace them. He laughed and said "we don't carry parts, we would need to have 3 semi trucks follow us around to carry parts for everything we serviced". So he asked for the $74 for the call and said someone would call me the next morning and schedule the repair. I was a little upset because i thought thats what they were coming to do this time but i said ok, and waited to hear from them. So, Wed comes and goes and i call right before they close asking when they can come fix my machine. The lady (who never seems happy to talk to anyone who calls apparently) put me on hold, came back a few minutes later and told me the tech hasn't dropped the paperwork off from the previous day yet so i need to just wait until they call me. So i asked, cant they just quote me for the shocks and the repair so i know what its going to cost, she said no. They can't do anything without that paperwork, even give me a price or estimated day or repair. So i wait, and wait, 2 more days go by and i hear nothing. I call up and they are closed. I send an email i hear nothing. My check for $74 is cleared, it was cleared the next morning after i gave it to the tech so he must have handed the paperwork in contrary to what the secretary stated. So i paid $74 for this company to come tell me what i already knew. I have family coming in for the holidays and need my washer. I have to call another company to come out and fix it now. I lost my $74 and will be contacting the BBB and anyone else who will listen.This was a total waste of my money and time. Save your time and go somewhere else. Seriously, there are enough places out there, just find another one with better ratings and save yourself the headaches. It's not worth your time or money to get involved with this company. RESPONSE FROM Authorized Appliance Repair Company: We were scheduled to be at your house on Tuesday Dec 18th in the afternoon. The tech turned in his paperwork the next day after running his morning route. Parts were ordered as LG requires we order parts direct from them and they are not a local company. Unfortunately, the tech is correct in the fact that we can not carry parts for every product out there. We do stock many common parts and as far as the parts you needed, they are not a common part. Additionally, there are several different models and not every model takes the same part. As far as your check clearing the bank, deposits are made on Thursday afternoons so there is no way possible your check cleared on Wednesday. The money you have paid us goes towards the repair if you choose to complete repairs. If you choose not to have us do repairs, then that money pays for our trip out there and diagnostic fees. Today being Christmas eve, we are closed although I came in to do paperwork. UPS just left and your parts just came in. If you would like to continue with repairs, please call. Thanks, Donna more

They are a good company to do business with. 10/17/2012

They came out to work on my range, got that working. They worked on my fridge, got that working. Never had an issue with them. They're punctual, very courteous and professional, and they do what they say they're going to do. Afterwards they follow through. more

GO ELSEWHERE 10/2/2012

AWFUL!!!!!! I have NEVER received such terrible service in my LIFE. I cannot express to you just how important it is for you to go elsewhere. I spent $700 on a my sub zero ( which is fine if it were fixed) They had to come out 4 times to even diagnose what was wrong ( turns out the first tech couldnt seem to figure out what the last tech did in 5 min which was that there was a sensor out) Also, they would only give 4 hour chunks of time for when they would service.. that is WHEN they show up! Thats right, they just no showed... after rearranging our work/kids schedules. When giving the owner, Donna, an opportunity to address the issue it was a joke. She took absolutely NO responsibility, no remorse.. in fact, she didnt even call me back or respond to voice mails. I have never been so insulted and disrespected by a business. Very unfortunate.. more

Fantastic 8/23/2012

Authorized fixed my microwave, refrigerator and dryer. They're fantastic people, I would gladly recommend them to anyone and everyone I know. more

They are the best. 7/25/2012

I have numerous appliances in my two places, and I don't care who has my warranty, Authorized Appliance Repair Company is the best. I only trust them, and I am a tough one. From Thermador to Bosch and LG, they're excellent. They are the only ones I trust my appliances with. By far. Bernice Lany more

Completely dismissive and ineffective 2/4/2012

About 3 weeks ago, our front-load LG washer (purchased new in 2008) started to dribble out the front during a wash cycle; we made sure that the door was free of trapped clothing, debris, etc. The rubber door gasket looked to be slightly deformed at the point of the leak. We were assigned Authorized Appliance by Fry's Electronics as part of an extended warranty repair and was told they would be in touch. After a week of no follow-up, we contacted Fry's and was told to contact Authorized Appliance ourselves since Fry's home office had already established a work order number and therefore had done their part of the extended warranty service. Upon contacting Authorized Appliance, they denied having received a work order from Fry's and were unable to assist at this time. I understand things can be misplaced, so we re-initiated a service call through Fry's and was again assigned Authorized Appliance (AA) about two weeks later. We live up in NE Scottsdale, and was flatly advised by AA that they do not set appointments after 3:00 pm, and only work Monday through Friday. So, I ended up staying home from work on a Friday to accommodate the service appointment scheduled from 9 to noon. Technician arrived at 9:30 - however, I did not received so much as an introduction, acknowledgement, flash of the name tag, anythingjust a despondent, "I'm here for the washer." I later learned from the business card left behind that the technician's name was Garry. Garry no sooner made it into the hallway leading into the washing machine when he proclaimed, "It's probably because you use too much soap I see these things all the time." Less than impressed that he managed to diagnose the issue without having seen the machine (perhaps his toolbox yielded a crystal ball?), I mockingly suggested that perhaps for the past 4 years we have been doing laundry wrong this entire time and the washer finally gave up the ghost three weeks ago due to overzealous soap use. He was only able to mutter "probably" and that he has been doing this for 27 years and it's always due to using too much detergent. "Yep that's the problem," Garry proclaimed as he acknowledged the staining from beneath the door and down the front of the machine. He then placed the machine into a tub cleaning cycle and was able to generate an insignificant amount of suds in the reservoir of water. "Yeah see that water should be totally clear." I remarked that a machine that was introduced to detergents throughout its service life is likely to have some residual detergent and that I could probably reproduce the same effect in my kitchen sink if I agitated the water enough. He was adamant I was wrong and again stated his 27 years of expertise in the business. I was instructed not to use more than a teaspoon of detergent, to which I replied we use the lowest line in the detergent reservoir (later measured to be about 35 mL which is about 7 teaspoonsful) his response was that was way too much and contributing to the gasket failure. It was at this time I pointed out that if someone uses a machine in a manner prescribed within the product documentation and it fails (i.e. leaks) then that should fall in the warrantable repair' bucket. Apparently not; nor was he able to observe the same deformation in the gasket that was obvious to me. I had asked that if, by chance, he brought another gasket with him since I had fully described the problem to the receptionist that scheduled the appointment a few days earlier and had been provided the make and model of washer of course not! I pointed out the coincidence that he was not able to identify a product failure after driving out to the home on a Friday afternoon without the repair part in hand; he just shrugged and reiterated that we should use only a teaspoon of detergent and let the washer finish its cleaning cycle. Garry left, and it was no surprise that upon completion of the cleaning cycle the washer door continued to leak. Since I sacrificed the day waiting for Authorized Appliance in lieu of working, I again set the washer to a tub cleaning cycle and came back several times throughout the next hour. This time, however, it's like a Christmas Miracle! It actually, oh wait, still leaks. Weird. You mean Garry's sage advice about using 1/7th the manufacturer's suggested amount of detergent was not the panacea to what ails my washer? How about one more cleaning cycle before the wife comes home. No? That didn't fix it, either? Maybe I can ask Fry's to send me a Costco-sized pack of handtowels to stuff under the washer because that would be more effective than what AA was able to do for us at this time. In the end, the washer still works with a slight nuisance dribble) and I was able to enjoy about 8 minutes of the technicians time, during which I learned that I will never a) purchase an extended warranty for an appliance, and b) recommend or receive services from Authorized Appliance. RESPONSE FROM Authorized Appliance Repair Company: According to LG, you should only use one tablespoon of detergent per load and Garry is correct, there should be no suds present. As far a changing a component, with an extended warranty, we have to get approval from his warranty company before we can move forward. I am sorry for his frustrations, but we do what we can to accomodate customers. We only schedule Monday through Friday and must work within a window of time and not after 4. At times the repairs may land after that time, but not necessarily. We do call customer's ahead of time and if he could have left work, we could have called thirty minutes ahead. more

Would definitely call them again, and refer them to friends and family. 9/28/2011

I hired Authorized Appliance Repair Company to fix my dishwasher. This was after another company tried, and was unable to solve my issue. The Authorized technician was very well-trained. I felt that they sent him out specifically to match my needs. He was able to fix the problem, and I haven't experienced any issues since. Afterwards, I was impressed enough to call the owner and report how good a job the tech had done for me. During this conversation, I learned that he had actually visited the manufacturer's plant in order to get a better idea of how their machines operate. Though Authorized's trip fee was a little higher than the company I used first, they were highly qualified, and able to achieve results. At the end of the day that's what matters most. more

Good job in a reasonable amount of time, quality service, highly recommended. 9/6/2011

I have no complaints, whatsoever, about Authorized Appliance Repair. I've had three separate problems that they have solved for me. For issues with my fridge, stove, and microwave, they corrected everything quickly and completely. I purchased the appliances at Lowe's, and they were the ones who connected me with Authorized Appliance at first. I called them directly after that, because I was pleased with the service. They serviceman really knows what he is doing, and does and excellent job. He has quite a bit of knowledge about the products, and wasn't fishing through books the whole time for the answers. I would recommend them to anyone. Richard Redfern more

A great company to deal with. 8/2/2011

I first used Authorized Appliance Repair Company when LG recommend them to fix a product for me. I have to say that LG's choice of Authorized Appliance as their repair company in this area has sealed the deal for me regarding them as a manufacturer. Val, the service guy, makes my problems go away easily. He is very communicative, and will tell me upfront what he plans to do to diagnose a problem, and what course he will take for the repairs. Authorized Appliance go above and beyond. They are here when they say they will be, and always call ahead. They do all the right things. I appreciate, too that Val will tell me if he doesn't agree with the LG tech support on how to repair a product. He will try what LG recommends, but he always has a backup plan if it doesn't work out. I'm very pleased with the service. more

Professional and efficient! 6/27/2011

I have worked with Authorized Appliance Repair Company on a few occasions. I use the same three technicians. I think they are always professional, efficient, clean and knowledgeable. I highly recommend them to anybody! more

Super service 6/26/2011

First Gary came to my home and thought I needed some repair parts.He ordered them and in a week TU was at my home. He put them in quickly and had the machine running as i had never seen it work. I had three different technicians from the LG company came and none of them worked as efficiently as the two men that came. Kudos to them. more

When you're good, you're good. 6/9/2011

Efficient, quick, honest, friendly, experienced, professional. Is there anything else that needs to be said for a great business with top notch employees? I would recommend them anyone. Thanks for the great service. more

Great technicians! 6/6/2011

Greg came out to diagnose my LG washer and dryer and he was wonderful! He explained everything and the prices were reasonable. When Val returned to complete the job, I was kind of upset that Greg didn't come back. I found out he is in the military and was on his active duty and they didn't want to delay my repair. Val was just as competent and my washer and dryer are like new again! Both were polite and clean. I will never use another company more

I finally found a company I'm happy with. 6/3/2011

Authorized Appliance Repair Company has worked on several projects for me over the year I've been using them. Once I found a company I was happy with I continued using them. They've worked on my subzero refrigerator and my Viking barbecue and repaired both of them. I like that they are knowledgeable and know all about different manufacturers and various products. They repair things to my satisfaction. They are willing to work with my schedule and not theirs, they are very trustworthy and work promptly and to my liking. more

Highly recomended service company!! 5/26/2011

I made an appointment to have my Fridge ice maker fixed, they showed up promply and discovered the problem right away, they gave me a price to repair the unit which I Ok'd, the service man promply installed the new parts for a price of $179 (he even wiped down my counter top and put the food neatly back into the freezer). After the istallation I contacted Samsung and discovered the unit was still under warranty; I called Authorized Appliance and asked if they could help me get the unit covered under warranty. WOW was I ever surprised, they went out of thier way and dealt with Samsung and took care of it. They didn't have to do this for me, I am forever grateful. It is rare to find a company that will offer this kind of service, a special thank you to Donna, what a wonderful person!! more

D.McKnight Scottsdale 5/25/2011

Very professional company with awesome service from the initial call to office manager Donna to the technician they sent to my home. The total experience was exceptional.They are the only company I will use and highly recommend to anyone who wants the best! more

They are a great company, and I like them a lot. 5/24/2011

I love Authorized Appliance Repair! I think they're wonderful. I've used them forever! Most recently, they came out to service my LG washer and dryer. They are a great company, and I like them a lot. Jan Silverman more
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