Austin Cab Company

I received a call today from a Ms. Tigger Bruenn who was overjoyed with Praise for driver Peter Beck. Ms. Bruenn said she did not recall his cab number but he gave her his name. She was in town for the week of December 3rd to December 10th, due to medical visits. She was very new to the City and Mr. Beck gave her his cell number to call when her appointments were over, so that he could take her back to her hotel without having to deal with other drivers. She states he was always in a cheerful mood, pleasant attitude, very responsible and made her entire week here getting around easier. I informed her I would pass it on and thanks for her feedback. Keep up the great work! more

The driver was fantastic. Got there in 20 minutes, excellent. The whole experience was good. more

Incredibly reliable, I use Yafi all the time. He's courteous, punctual, and simply great. more

I'm amazed every time I ride an Austin Cab cab. The service is so good the company should be #1. I love how the cabs are so clean especially #13. more

I'd like to commend Cab #146 on his excellent customer service. I would like to strongly recommend him for future rides. more

I had a great experience with Austin Cab Co. TWICE!!! They were there earlier than expected and they were extremely friendly and FAST! Yes, many tourist will choose Yellow Cab, but when they have a 2 hours wait, this is the Cab service to call! more

I caught a ride with these guys at the airport and they got me to my hotel (the Mansion on Judges Hill) without delay. more

This cab company was awesome. We were staying at the Omni South and originally asked the valet/concierge to call us a cab for 5 people. He said none of the cabs would take 5, the most they would hold is 4 and we would need two cabs. I did some calling around and Austin Cab said no problem. They actually can take as many as 7. We called 20 minutes before we wanted to leave, they don't take calls in advance, and the dispatcher at the cab company said to give her 5 minutes and she would call us back if they had one available. We panicked thinking she wouldn't, but she did call back very quickly and gave us the cab number (#53) and time of arrival which turned out to be great because the hotel had called a 4 person cab for us also. The cab was on time, clean and the driver was very nice. We headed downtown to 6th Street and had a great time. Called the cab around 2 AM and the same cab again came very quickly to pick us up. He had no trouble finding us and this can sometimes be a trick in the downtown area of Austin. We were very pleased with the service we received. one trick I have learned is to ask the cabbie for his number instead of going through dispatch. Sometimes they will come if they don't have another fare. more

Thank goodness for cab driver # 32! He always gets me to my destination and never has to ask me how to get there.I greatly appreciate his knowledge of the city not only streets, but helpful incites about businesses and landmarks. He is courteous and considerate, thoughtful and kind. No one can ever compare to him. Austin Cab Company is first and foremost because of dedicated people like Harold #32 ! He is the most honest cab driver I have ever ridden with and his cab is always clean and fresh smelling. more

Austin Cab has been able to meet my basic cab needs and, for that, I'll recommend them. more

My daughter needed to go to the ER and I called Austin Cab and they showed up right away and came back to pick her up. They were very nice on the phone and I would recommend them anytime!!! more

no complaints. driver arrived early, even. rate from s. austin to airport was decent - $20. more

Great service. Needed a cab morning of Christmas Eve. The lady who took my call to schedule the ride was very pleasant. Cab arrived early, left a voicemail when he couldn't find my house, and waited until he found us. Great! more

My whole deal with Austin Cab was fine, and the driver was totally sincere and committed. I would use them again; they're definitely steps away from perfect, though. more

Five stars for the funniest and creepiest event that Austin Cab gets credit for.\r \r OK. So we are idiots and parked at the Ironworks parking lot for dinner and did NOT move the car before strolling up 6th Street. Upon our return to the car, it had been towed. So, we hailed a cab... an Austin Cab to be specific.\r \r Myriam was our driver, and she was happy to take us to the impound lot, call the lot for us to get directions... the whole gracious hostess thing. Loved her!\r \r Here is the funny part. I was sitting behind the driver and could see --between the front seat and the door -- a set of long nails. I whispered to Aimee C, ""Check out her fingernails."" At that precise moment, the friend sitting in the front seat screamed in his queeniest voice, ""OH MY GOD! THOSE ARE THE LONGEST FINGERNAILS I HAVE EVER SEEN."" Well, Myriam, proud of her claim to fame, whipped them out to show us. They were --- the longest any of us had ever seen. We are talking Freddy Kruger on some pretty good steroids. (LOOK AT THE PIC I UPLOADED)\r \r Pretty freaky, huh? Freakiness aside, Myriam told us all about her travails with her nails.... four hour manicure sessions, mobilizing with only her right hand, and the newest one, she is about to be named to Guinness Book!\r \r So what are the chances of your hailing a cab and getting a world champion athlete as your runner? None. What are your chances of getting your own carnival side show... pretty damned good.\r \r Next time you want a cab, call Austin cab and ask for Myriam to take care of you. You can see for yourself. more

I use Austin Cab often now, and have never had a problem with them. In fact they often show up early, and I've never had a dispatch drop a reservation for later pickup, unlike with SOME companies. :) more

AUSTIN CAB is the worst taxi company I have ever dealt with!\r \r I ordered a taxi for 9:30 am for pick up at my hotel. I stressed the importance of the driver arriving on time, because I was in town for a job interview (at 10:00 am). The customer service agent assured me that the driver would be at the hotel on time. The taxi driver arrived at 9:45. As I was walking outside toward the cab, the driver hastily left the property. I called the customer service number and the same taxi driver, a middle-aged African American male, came back to the hotel at 9:50 am.\r \r When I entered the taxi cab, the driver appeared angry and abruptly asked where I going. Before we even left the hotel, I noticed the meter was already at $8.50. I asked the taxi driver about this, but he refused to explain the rationale for this charge. I was already concerned about the taxi driver's poor ethics, but felt that I was stuck utilizing his services as I needed to get to my interview ASAP. During out trip, the driver was inappropriately talking about how Black people were mistreated in Austin, and that he was hoping to move to Georgia in the near future. If the driver was so unhappy with his living and work situation, I would encourage him to leave already, instead of treating his customers like crap.\r \r I will fast forward to the end of the story...we finally arrived at my destination. I was surprised that the final cost of the taxi trip was over $32, when the person on the phone quoted that it wouldn't cost more than $25. Note: I took the same exact route back to my hotel with a different taxi company (in the same amount of traffic) and it ended up coming out to $24. Returning to my issue with Austin Cab, when I asked about the charges, the driver refused to provide me with an itemized bill. He just kept saying that I needed to pay the amount on the meter. In addition, there was signs inside the cab stating that the company accepted credit cards. The driver told me that the credit card machine was broken and that I needed to pay with cash. I also asked the driver for a receipt, but he told me that he was unable to do so (which seemed sketchy). You would think that a company would be hesitant to provide a receipt if they were trying to rip someone off...which they did in my case.\r \r I was so upset with my experience, that I contacted the BBB for the first time ever, but Austin Cab ignored there requests as well. It's apparent that all this company cares about is money and not their customers. more

A good way to move about town in Austin is to have a good taxi service. I always call them, though there is a little overprice after dusk hours. Pros: safe service Cons: a little pricey at night more

I first called Yellowcab - couldn't get them on the line. Then I called Austin Cab Co. They picked up right away. Dispatcher was very nice, courteous and called me when driver arrived at my complex. Driver was very courteous. Reasonable rates. I highly recommend Austin Cab company. Pros: Very prompt courteous service. Clean cab. Cons: None to think of. more

After making reservations with Yellow Cab and being stood up, we called Austin Cab Company. Even though it was New Years Eve, they had someone come pick us up within 10 minutes! Our driver Raoul was awesome and even came back for us at the end of the night. If you want to actually get to your destination, call Austin Cab Company, not Yellow Cab! Pros: Great driver, prompt service more