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Auburn Volkswagen

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3109 Auburn Way N
Auburn, WA 98002

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(253) 833-4940
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Auburn Volkswagen - Auburn, WA
Auburn Volkswagen - Auburn, WA
Auburn Volkswagen - Auburn, WA
Auburn Volkswagen - Auburn, WA
Auburn Volkswagen - Auburn, WA
Auburn Volkswagen - Auburn, WA
Auburn Volkswagen - Auburn, WA
Auburn Volkswagen - Auburn, WA
Auburn Volkswagen - Auburn, WA
Auburn Volkswagen - Auburn, WA
Auburn Volkswagen - Auburn, WA
Auburn Volkswagen - Auburn, WA
Auburn Volkswagen - Auburn, WA
Reviews
( 314 )
( 46 )
( 6 )
( 3 )
( 7 )

Best

Got me in and out in timely manner

Worst

3

NOT GOOD

service 2/20/2014

Service was good and service desk was good more

Their customer service is wonderful! 2/20/2014

My day becomes better after a visit to Auburn VW. From the gentleman who sold me my first car to the mechanic that fixed my headlights, I totally recommend them. more

good work 2/19/2014

able to diagnose and fix problem for less than the estimate in half the time I expected. more

Friendly Service and Welcoming Atmosphere 2/18/2014

Very friendly service! David was a pleasure to work with!!!! more

Great Customer Service 2/18/2014

Price is high but you get what you pay for. more

Great customer service! 2/18/2014

I must say the service that you get from E.J. Ballesteros is awesome. You won't regret it. more

Service is great 2/13/2014

Easy/in and out/no fuss/great customer service more

Awesome Service and great service personell 2/12/2014

I needed service in a hurry, but missed my previous appointment. I was frantic, and could not imagine how I would be able to get back in, but EJ was able to get me in and had my car serviced and ready within 2 hrs for 20K service!!! -Thanks Auburn Volkswagen more

initial one month inspection 2/12/2014

The person we talked to was nice enough. No real problem with her. We had a concern about a pronounced transmission lag in this vehicle that was not present in other vehicles of the same model that we test drove. We were pretty much blown off by the tech (who we didn't get to talk to), who said this sort of problem is just how vw vehicles operate. Having owned two vw's in the past, we know this to be untrue. Not a great start to our relationship with Auburn VW service. NOTE The car in question is a 2014 Tiguan. more

No appointment needed 2/11/2014

Oil change with no appointment and my dog was welcome in the waiting in the waiting room. more

knowledgeable and honest service staff. 2/11/2014

Got a new car battery. .. dealer was going to charge to install it. I changed my mind after handing over my keys and they were happy to cancel the request without issue.i really appreciate that. more

Defective transmissions and mixed messages 2/9/2014

Two problems: (1) VW makes defective transmissions & passes the cost off to the consumer. (2) Your service adviser told me that 3 out of 10 valve body replacements actually "take out the transmission." When I picked my car up, the mechanic said 50% of the time that occurs. If I would've known that would happen 50% of the time, and not 30% of the time, I would've opted for the new transmissionand not a valve body replacement. Very unhappy with VW and your dealership. I will never own another VW nor recommend owning one. more

Excellent customer service 2/9/2014

I used the service department. Even though the staff was very busy they still made an amazing effort to let me know I was very important! more

a good time was had by all 2/8/2014

I was welcomed by the service writer... clarified the reason for the visit, moved to the waiting room, had a nice chat with a couple other gents there... the atmosphere was warm and friendly... everything went well and I was on the road in about an hour. more

Jetta Oil Change 2/7/2014

Everyone was very nice and my oil was changed in an expedient manner. more

true customer service 2/7/2014

The dealership got me in for a same day appointment even though they were very busy. They answered all my questions and constantly checked in on me while I waited in the comfortable waiting room. All VW dealerships are NOT the same they have earned my trust and business period. more

Quick, Clean, Professional 2/4/2014

The staff was extremely nice. They knew what they were talking about and they did everything they said they would in a matter of a little over an hour. more

Friendly service 2/2/2014

I have yet to have an experience that was anything other than top notch. more

The professional and courteous staff. 2/1/2014

This is the best experience I have had at a dealership in a long time. Customer service is not a forgotten art here. I was treated like royalty. more

The people are great 2/1/2014

The service was excellent. Great customer service at the service desk more
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Additional information
  • Hours: Mon 9am - 8pm, Tue 9am - 8pm, Wed 9am - 8pm, Thu 9am - 8pm, Fri 9am - 8pm, Sat 9am - 7pm, Sun 10am - 6pm
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