I would just like to start off by saying that this is a great company to work with! I have used this company twice already over the years (once to move from Maine to a ridiculously hard place to maneuver in Boston, then again from Boston to Brighton) , and I have recommended them to family and friends numerous times. All of us have had great outcomes. I felt compelled to write a positive review after reading some of the negative feedback I came across because I feel as though there was some misconstrued information. First of all, when I called a sales rep, he discussed a lot of what I have seen on here as complaints...packing supplies are EXTRA and this was explained! I spoke with a very polite gentleman named Bryan, and he explicitly told me this at least 3 times. He even instructed me to have my things at least put in boxes because it would save ME money (nearly all companies charge for this, Mike's was the only company that was up front about it!). He also explained about deposits and refunds of money if canceled etc, as well as how they give you an ESTIMATE (as best they can, seeing how traffic does exist) of travel times/man power etc. I was also able to view all of this in an email confirmation that was sent to me right after I spoke with Bryan on the phone so that there would be NO surprises. What really made me trust this company was during my first move a piece of expensive furniture was found to be broken, and the movers were quick to point it out and assume responsibility and start the process of getting it repaired or paid for...fact of the matter, they had NOT even broken it - I had when I had previously tried to move the piece myself! They were quick, efficient, and they got the job done. All and all I would definitely recommended this company to everyone and anyone. Although they may not be the 100% cheapest, they are still INCREDIBLY reasonable, and I found that the cheaper companies were just low-balling to get my business and then would do a terrible job. In most cases I would say that you get what you pay for, but I definitely got better service than what I paid for with this company
Pros: Everything they promised
Cons: Other moving companies try to make them look bad!
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