Ata-American Trans Air

The prices on ATA were lower than others I could find to Phoenix from New York, but when our flight was delayed on the ground and we sat in the plane for 2 hours, I asked for some water and the reply was "Do you want us to sell you some water?" When I asked for a pillow on the flight from Chicago to NY I was told I could purchase a pillow and blanket for $6.95. I was also disappointed with the customer service. I had booked an E-ticket and when I checked in at the kiosk I got only 1 boarding pass and another card that said I had to get my seat assignment at the gate. When I arrived at the layover gate there were no ATA employees in sight. The flight was due to leave at 5:45pm and there was a line of about 30 people in front of an empty gate counter at about 4:25pm. more

This is a great airline to take. Although it's still small, there's a little bit more room than other airlines. The customer service is great, and prices are usually lower than the rest of the airlines. This was the only airline to go into the Denver airport when a blizzard had stopped all transportation from coming in. more