My husband and I both tried this Aspen Dental office. First off, it took 4 phone calls for to them relaying my insurance info for them to prepare for our visit. Each time someone called they asked for the same information that the previous person had already called for. Then when we got to our visits, we each had bad things happen. For me, they never went over billing until my second visit when money was due. They also had the wrong information on what my insurance would pay. Then when I went in for two fillings, they were over 40 minutes late getting me in. The dental assistant but numbing gel on my gums so but she put so much in there that it numbed my ability to swallow as well. Then they laid me back and gave me the shots and walked away. Since I could not swallow and I was laying back I started to choke but there was no one around for me to tell. When they did come back they told me to open my mouth and then didn't say another word to me until they were done. They didn't explain what they were doing or ask if I was in any pain. They didn't even give me a signal to use if I needed a break. Once I started to choke again and they just walked away without a word. Horrible! When my husband went in they took hours to figure out the billing and get a payment plan set up. Then when he went in to get the scheduled root cannel done the doctor decided that that wouldn't work and wanted to change the treatment plan on the fly which would mess up all the billing they had already set up. My husband walked out. Then, it took MONTHS to get the money we had already paid in back from them. Later, when we did some price comparisons to other dentist in the area we found that Aspen was much more expensive. Also, they always seem to through in additional charges for items that were not listed in the estimates. For example, special Rx mouth wash.
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