Ashes Away Chimney & Hvac

Ashes Away showed up and cleaned the chimney and installed a cap to prevent squirrels. They seemed to do a good job. This year I have dead squirrels in my chimney and the cap is tilted. I called these people to return and repair the cap. They said it was impossible but agreed to come out yesterday. Waited all day, made several calls yesterday, last night and today to his voicemail with no response. Since I just found this review (which I wish I had seem in the beginning) I think the writing is on the wall. Don't think he'll be back Pros: showed up the first time Cons: would not return calls when his work failed more

Do NOT use Ashes Away. The Better Business Bureau has given Ashes Away an ""F"" rating. I wish I had known that before we used them. The website looked very nice. The owner seemed very knowledgeable when we spoke on the phone. However, the first time we used our Gas Log Fireplace after Ashes Away ""fixed"" it, the fireplace shut down after 15 minutes of use and we could not relight the pilot light. The owner scheduled an appointment to fix the problem, but NEVER showed up or called. We left numerous messages, but they were never returned. He did answer his phone at one point, made some excuses, made another appointment, but once again...NEVER showed. Save yourself some time, money, and aggrivation and use some other company. 2/20/10 Cons: Does not return calls or fix problem. more