Art of Maintenance

I called before heading there to make sure they could get me in to diagnose a power steering leak. I got there around one or so, and the car wasn't looked at until the next morning. That's all fine and well. What was particularly wrong was this: their diagnosis was that the power steering pump was cracked (about $450), the lines ""might"" be leaking (bringing the pump up to about $750), and that the rack and pinion was leaking (about another $800 or so). This left me clearly stunned, as a fill of the pump lasted nearly a week--I wouldn't think that possible if the whole system was leaking. Nonetheless, I paid the fifty dollars for the diagnosis, and took my car to another mechanic. This mechanic TIGHTENED THE LINES connected to the power steering pump (they were only loosened, somehow), and changed a gasket between the pump and resevoir. Less than a hundred dollars later, the problem was fixed, and the fluid is still in there three weeks later. I got charged $50 for them to falsely and slowly tell me that my entire power steering system needed to be replaced for a single gasket. more

Terrible Experience!!! I wish I had read all of the negative reviews on Yelp before I took my car to Stan at Art of Maintenance! He did a shoddy job, overcharged me, and was incredibly rude and dishonest. I brought my car here after it was damaged in a break-in. Stan gave me an estimate of what each repair would cost, quoting $300 to fix the latch that pops the trunk! I told him to just leave it, it's not worth $300 to me. At this point he told me Lie # 1: He said I would be unable to lock the trunk if it was not fixed. I knew this was untrue, and called him on it. So we agreed he would leave the latch alone. When I picked up the car, the latch was fixed, for which I was charged $293! Assuming this was just a miscommunication between Stan and the other mechanics, I reminded him of our conversation. He remembered, but claimed that he was required to do the repair because my insurance company had included it on their itemized list of damage. This was Lie #2. This sounded shady, so I called GEICO, who told me that they don't require that anyone do the repairs. Finally, when I called Stan out on this, he simply denied that we had ever spoken about the trunk latch. Lie #3. Furthermore, he became incredibly rude and defensive, and refused to give me the contact information of the owner of the shop. As a side-note, the repairs that they did to my steering column were pretty shoddy and now my airbag light is lit. Awful experience. more

They once were great but things have changed. A water pump was quoted at $800, another shop did it for less than $70. A fuse box was $811 and incorrectly diagnossed. The other shop found a disconnected wire that fixed my problem and only charged 1/2 an hour labor.. Beware! more

I would say that while Art of Maintenance is not exactly cheap, their quality of work and knowledgeable professional mechanics are top notch. (and remember, it's true in life, you get what you pay for) I played around with several single owner shops in the area but I couldn't get a clear agreement. By paying AoM $99 to use their expertise to carefully examine my whole car, and then share what they found with me, they won and I won. I controlled costs while learning what I might do to repair my vehicle, if I chose to continue with any of the repairs they suggested. And they were paid fairly for their time, and for the valuable information which they found out about my car. I'm budgeting for some other service-extending maintenance they recommended after I already purchased the more urgent repairs that I went into the shop for. In my opinion, Art of Maintenance can help car owners extend the life and value of their vehicles through their technical skills and knowledgeable recommendations. Art of Maintenance is now my regular, and exclusive, mechanic! more

If someone asked me about my experience I would say that Stan must've had daughters because he talked me through my tears like a father would've!! Also, they went out of their way to help me. Having just had back surgery they arranged for one of the most polite young employee to give me a ride home when I had to leave my car there.Also, Justin was very helpful...and polite. I have decided that they are the most polite mechanic shop I've ever dealt with. I would recommend them to anyone and feel very comfortable in doing so!!! I plan on all future work being done there,as well as routine maintenance. more

These guys are great! They got my car on the rack quickly and performed a top notch service. Most importantly, they were super friendly and helpful, explained everything simply and made me feel totally comfortable. I'm going to make Art of Maintenance my regular mechanic. more

Didn't talk down to me; performed the service in a timely manner; offered me a ride to/from my home in order that I didn't have to wait. more

I brought my truck into the shop because my check engine light had been on several times. They could not find anything wrong even though they took it out several times. They didn't charge me, even though they had man hours to pay. As a female I always feel at a dis-advantage when finding an auto repair shop, but I appreciate that they didn't come up with any bogus charges! I think I found my go to auto repair shop! Thank you Justin. It's nice to get good honest customer service! more

Great people, good communication skills, technically proficient (database, email communication, as well as auto service). more

They do great work and have wonderful customer service more

First I must say Bill (owner), Is a great person. My Short term working for service was cut short as I was deemed to slow to perform oil changes, or was it I was doing multiple duties at once, that made a 35min oil change turn into a hour, Its hard to do a lube job when your driving customers at the same time. After a short while a new person can in to fill in my shoes (Nice guy by the way). Stan the service manager decided to keep me around for the morning shift unfortunately my promise of a pay raise and health benefits were taken away. I continued to work on this shift for a period of thee months. Last week was my last week of employment, as I was starting my Wednesday shift I was greeted by a young new face, little did I know that I was going to train my successor, my duty today was to show this kid some of the routes and tell him who and not to talk to. Coming back to the shop, Stan called me to the front office. His words “We no longer require your service” WTF! I did everything this man asked, I put up with ridicule and tempter tantrums, for what! To be shoved out the door to save a few bucks. This manger had given me no prior inclination of his intent. I made myself available at anytime, rarely used sick days, and AWAYS showed up on time, I guess being a good worker is not enough these days. I was given no exit interview or reason that I was let go. Thank you Art of Maintenance for wasting my time. more

This is my 3rd visit to Art of Maintenance and I've had great service each time, from repairs to maintenance...I'll definitely be a returning customer and will recommend to others. more

They do great work, they guarantee it, they are great to work with, and they are backed by the Auto Club. more

they do a great job - highly recommended more

I've been happy with the service for a couple of years now. more

The work was performed adequately but pricing issues have created a lack of trust. In the future I will be asking other shops for a bid before I use Art of Maintenance again. more

A lifetime of horror stories has taught me to be wary of auto repair shops. Because of this, the first time I came to Art of Maintenance I came with a chip on my shoulder. Not only was Stan honest and direct about the issues with my car but he offered me something every other auto shop couldn't; respect. Some auto repair facilities (Jiffy Lube, Les Schwaub, etc) see young women as a walking dollar sign but Stan treated me with decency, understanding, and kindness. My second visit to Art of Maintenance was because I needed to have a headlight changed out. Not only was the price comparable to other auto shops but Justin and Stan made sure to take care of my needs promptly and professionally. Not to mention, the cost was less than other mainstream car shops. I am so thankful for Art of Maintenance's way of operating. How many of us can say that our trip to the auto repair shop was a reasonably enjoyable experience? If you are like me and fear wasting your time at car shops that will take you for all you are worth, please call over to Art of Maintenance. Thank you Art of maintenance for being the only trustworthy, reliable, and competent auto shop in more

Professional, efficient, cost effective (tells me what needs to be done, and if not necessary, lets me know so I can decide), respectful, friendly and reliable (above in no particular order). I have had nothing but great service each time they've worked on my Explorer. I trust them to be honest, which is an attribute I value highly! more

They go out of their way to accommodate your needs. They make service personal and treat you and your car like family. They are honest and trustworthy, and I know that my car will be fixed when it leaves the shop and that they thoroughly look for other issues that I might need to fix in the future. more

We have used Art of Main since we moved here in 2004 - they are great, honest and know their stuff more