Arcadia Sash and Door Inc.

I made an appointment with Mat to come out on 3-29-2015 to order parts for the French door I bought from them and one I did not. He came out and adjusted the French door and said he would order the parts. I left 5 voice messages for him to call me and he never return my calls. Three weeks later I called the office and the young lady put me on hold. She came back and said the paperwork was on his desk and he was working on it. Finally, 45 days later I caught him at the office. He told me he was too busy and knew I was busy and he just did not have the time to get the parts. I'm trying to sell my home. Now I have to start all over again. I own my own business and work with other business daily. I have never experienced this type of attitude from anyone dealing with the public. And I bought it from them! more

The installed a great dining room door for me - I'm going to get a quote to get me entire house done with the same door. They were really helpful with a broken latch I had as well - really friendly, family owned type service Pros: null Cons: null more

We recently had window and door installations from Arcadia Sash and Door and their employees are very polite and helpful. George was our installer. He was very accommodating and easy to work with!\r \r They also sent Matt out to help me with the re-install of my staired sashes. They helped me realize what I needed when I didn't even realize what I needed.\r \r From inspection to sale to install, I had a very pleasant experience with your professional staff! more

John has been very kind to out family during our 3 month project. From the day he visited to take measurements on our windows, we felt that he cared about giving us a newer looking home despite being on a tight budget. Pros: null Cons: null more

My overall experience with Arcadia Sash and Doors was pretty good.\r \r When I called Arcadia Sash and Doors to get a quotation to replace all my windows, the owner Tom came out the very next day to do the measurements which I liked. I know some window companies do not send someone out and simply want the homeowner to fax in the measurements.\r \r Tom the owner seems very professional and trustworthy when measuring the windows which I had a good impression. Then my windows' measurements was handed over to Steve for price quotations. Since I wanted 2 quotations, one with grids and one without, it took a few days (less than a week) for me to get the quotations on both prices. After comparison on prices of Milgard windows with 2 other window companies, I felt Arcadia Sash and Door prices are quite honest and Steve Seyarto's design on grid patterns seems most detailed/professional. Although the labor cost seems higher than the others, I later understand why after the installations were co more

As a general contractor, I need to order materials and supplies for the remodeling job I am working on. I go to different companies to meet different budget needs and expectations, but Arcadia Sash and Door is always on my quote list for windows and doors. Their salespeople are always pleasant to work with, and my quote is coming through my fax when promised, if they don't get it to me directly over the phone. I have ordered materials from them several times with no major problems. more

I had two instance of dealing with the company, and both time I was disappointed. When I first asked them to come and give an estimate for several window replacement years ago, a sale rep came and did all the necessary measurement and is courteous and efficient, but when I decided to go alone with them, they never follow up, so I just drop the case eventually that time.Recently I decided that I shall try them out again for the replacement windows, The owner came and was very nice and courteous and suggested that I shall just repair those windows, as there is no need to replace them at all. He took the time to take the window apart and check and said that they will get hold of another company to do the necessary repair for me, and if other company will not do it, they will make sure it is taken care of themselves. So I waited and waited, no one ever call back after weeks, so I called back and leave my phone number and asked for my case again, and they kept saying that Tom, the owner is more

I recently had this crazy idea to build a new home without the help of a designer. Completely hopeless with the style I was looking for and would have to live with; Arcadia Sash and Door, Inc. took the time to meet with me. Having to start from ground zero, my sales person spent several hours with me on numerous occasions reviewing plans without charging any consulting fees. Their large and beautiful showroom gave me the ability to actually see and test the quality of many vendor products. I was given quotes for more than just a few vendors to purchase from that could fit within my budget. I just can't thank Arcadia Sash and Door, Inc. enough for making this experience, which seemed so hopeless to start, an enjoyable and effortless one. Each person was very pleasant and their office had a very homelike atmosphere. I would recommend Arcadia Sash and Door, Inc. to everyone. more

Arcadia Sash came to my house and gave me a good price on my windows. I signed the contract thinking that what they were telling me would actually happen. 8 weeks later no windows and no returned phone calls. Finally I go in and ask them what is going on. They say that Milgard messed up and it will take another 4 weeks. So I call Milgard with this information. Milgard says Arcadia never ordered the windows until the week I called. Did they forget about me. They sure cashed my check quickly. It took a total of 13 weeks to get my windows installed by Arcadia. The windows look fine but I am not impressed. They wouldnt give me a discount and kept telling me it wasnt their fault. Sorry I just dont believe them. I cant recommend this company and have to say I think they are very unorganized. more

This company provided us with our entire house replacement for windows in less than 4 hours. We are very happy with them . I was concerned because I had read the previous review wich mentions the poor follow through so I mentioned it to them at the time when I purchased the windows and they assured me that I would have a good experience and I did. I feel like I threatened them into good service and a quick instal date but it was all worth it. About 1/5th the cost of the Pella store in Pasadena and about 10% less than Home depot. Great merchandise and easy to deal with. They could have been a little more careful with the actual instalation but I feel that the overall purchase was of great value with minimal wait time. more

These guys are wonderful quality. But not too good on the follow through. Which is too bad. It seemed to me that they do a lot of larger jobs so window replacement on a common house doesn't get the attention and quick response as it should. They were quite thorough coming out to measure at least 3 times to be sure they had everything right. If you can be patient and persistent they have great products. Also a decent assortment of high quality door knobs and cabinet hardware. more