Aquatouch

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12040 N 32nd St
Phoenix, AZ 85028

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(602) 765-9058
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Best

We are new to the valley (from Florida) and went to all the stores after setting up our tank. Aquatouch was by far the best store we have ever been in! Their reef display tank is ...

Worst

Be conversational: Write as if relaying your experience to a good friend. Be thorough: Mention your favorite products or services offered by this business, such as menu items,...

Bad service, they don't stand behind their product 3/6/2011

Be conversational: Write as if relaying your experience to a good friend. Be thorough: Mention your favorite products or services offered by this business, such as menu items, home delivery or spa treatments. Be local: Identify the neighborhood where the business is located and mention nearby attractions when relevant.The guy who helped me was named Joe. Was really helpful and knowledgeable. However, he failed to mention the livestock guarantee (or lack of) for the $20.00 fish I bought. Day after I bought it, it was dead. My aquarium is fully matured and all my other fish are doing great, water tests just fine with my kit. I noticed in the store that they had a few tanks with dead fish, ICK, among other things. The tanks are set up really nicely with live plants, but they are OVERPRICED, FISH ARE NOT GUARANTEED. When I called a man answered and as I was explaining that I was never informed of this policy, he kept talking over me and wasn't really letting me finish. I don't know where he learned his customer service skills, but probably from the same source he learned how to take care of the fish there. Don't buy from this place. The fish are not completely healthy, and they are too expensive. Don't let the nice scenery fool you. more

AMAZING STORE!!! 4/2/2009

We are new to the valley (from Florida) and went to all the stores after setting up our tank. Aquatouch was by far the best store we have ever been in! Their reef display tank is just amazing. They have a great selection of saltwater fish and corals. The freshwater plants are much like we have seen in Japan and Hong Kong, beautiful. They were very busy with customers all 4 times we have gone but always greet us and appologize for any wait. I think it was Joe and Steve we have worked with there. They are so knowledgable and answer all our questions without any pressure. Now that our freshwater fish tank is going again the next tank will be one of their ADA tanks for saltwater! We love the store!!! Pros: Clean, great service, healthy fish, good prices Cons: limited larger freshwater fish more

Best Aquarium Store EVER 3/20/2009

I love coming here! Staff is very friendly, always greet me by name and they are genuinely interested in how my tanks are doing. The staff is very knowledgeable and have been extremely helpful. The tanks are always very clean, great variety of fish, corals, and plants to choose from....I love to go and see what is new. When my friends come to PHX we have to go to the store.....it is really a one of a kind store and stands out from any other aquarium store we have been to, ever! Pros: Great Service, Selection, Clean, Know Me by Name Cons: What are the drawbacks? more

not courteous 3/13/2009

I recently visited aquatouch, nobody said anything to me when I walked in, a simple ""hi"" would have been enough. I browsed for about 10 mins, by then I was the only customer (this was not near closing time, there were still open for another hour) and even though there were like 4 employees walking around, walking by me, nobody said anything at all, no aknowledgement, it gave me a strange creepy / unwelcomed feeling. I was going to buy something but didn't feel comfortable with the employees. The only exception was; a younger employee making eye contact and giving a quick small smile. Pros: clean brightly lit tanks Cons: staff is rude more

No Customer Service - Tried 4x! 2/22/2009

Being just down the street from me and wanting to restock my tank; I have been to this store 4 times (with a fistful of $$ to pay their exceedingly high prices), and yet NO ONE in the store acknowledged me when I came in, looked around for 15 minutes, nor left. RUDE RUDE RUDE! Worth driving elsewhere to get better service, better prices, and from what I saw: better quality fish. Pros: It is the only Marine tish store in N. Phx. Cons: 'Service', Prices, selection. more

I won't be back 10/10/2008

How can I put this? They are fish snobs!! Not in a good, helpful way but it in a strange, snooty way. more

refused to uphold refund 9/28/2008

We bought a lot of supplies and fish from this store. Pros: large store Cons: lie, dishonest and their fish die more
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  • Neighborhoods: Paradise Valley
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