Aquamaid Pool Services

We don t have their pool service but our neighbors do. Their pool always looks bad. But, the reason for my review is on Monday, Memorial Day we were walking across the back of our house (inside) and I noticed a flood of water coming from beneath the fence. I called for my husband to come and check it out and he discovered that the pool guy from American Pacific was backwashing the neighbors pool which included sand or DE that was being washed into our yard. It is actually illegal to backwash this way I do believe. He actually had the hose stuck under the fence to our side!! Class act company huh? My husband knocked on the fence a couple of times asking him to stop it. He finally did only after our yard had been flooded. Geez I wonder how often this happened in the course of a day! We were suprised and disappointed in knowing that they do this. | Edit | more

This company recently fired a pool tech for passing out in the 100 plus temperatures. They called once the entire time he was in the hospital to check on their truck and radio- not on him. When he called to say he was being released the next week they informed him he had been replaced. This company cares about that much about it's customers too. If you call to complain, they pretend to listen and usually do nothing. The way they operate is morally wrong and should be against the law. Cons: Poor customer service and work conditions. more

American Pacific is my pool company for everything. They have done a renovation for me and it was done in a timely manner. Any problems from renovation were handled swiftly and correctly. Pros: Thumbs up more

American Pacific has done well when it comes to servicing my pool on a weekly basis. .. But, I had them resurface my pool along with replacing the tile ring and surrounding brick. From day one no one was there to supervise the work. I could not ask questions or get feedback with the workers because they did not speak English. The only time someone came out to look at a concern I had is when I called and insisted. Pros: Good pool maintenance service Cons: Poor pool renovations service more