I contacted T.A.M Company on 05/02 to repair my GE refrigerator. They came on 05/4 and the employee told me that the problem was a part that was letting the air get in to the freezer and was creating frost or icing inside the freezer (as it is shown in invoice #4540). He did not have the part at that moment but he can order and install it the following week. The price for labor and the part was $189 and will include a condenser cleaning. I called them again on Friday 05/18, and we agreed on having an appointment for next day, 05/18. They came and replaced the part in 5 minutes (see service performed in invoice #4540). I paid $189 and he gave me and invoice showing the part they replaced (invoice #4540). On 05/21, I called T.A.M. and spoke with the owner, Oscar Funes. I told him I was very upset, first with the service, since they never did what they offered to me from the beginning, the condenser cleaning, but worst was they charging $189 for a part that cost $9.75 (see GE parts store copy). I did the research in GE web site using T.A.M's invoice where they were showing that they replaced ONLY one part. Its reference is WR17X11653. The owner told me that he will go next day to my house to remove the part and give me my money back. He knew I was mad and I was close to uncover his system of making money, scamming people. Next day he came not only with my old part but with a second part that was oxidized. I told him that he can only remove the part that was described in the invoice since it was the only part they replaced. My wife and I got so mad because NOW he was trying to justify his invoice and price. He was trying to deceive us using a part that was not part of this issue. We did not allow him to touch our refrigerator and we told him that he was robbing us and we were going to dispute the payment and take our case to the BBB. What was more disturbing to us was his response, he was saying that why I was making that much noise and growing a problem if we have a $2,500 refrigerator? So, he charges depending on the refrigerator you own? I know that the price is for labor and parts regardless the type of refrigerator you own.
What is very dubious is how this company can give you an invoice when you pay for their service (invoice #4540) and a different one when they return your money or cancel the deal (invoice 4563). They show different parts in order to justify their wrong doing or stealing system.
All these wrong things are approved and made by the owner of the company, Oscar Funes, what can you expect from his company?
As I told him, he is a thief and has a license to do that. Hopefully the BBB can do something.
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