Unfortunately, this is a very bad review. I say unfortunately because they actually did a good job for us when we had their service for over 4 years. The problem appeared when we sold our home and tried to discontinue service.\r
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While we had signed a 1 year contract with Apex Alarm Systems and happily used their service for over 4 years, when we called to discontinue they claimed that the contract was still in force and we would have to pay for 6 additional months of monitoring that we would not actually be using. They based their claim on an ""automatically renewing"" contract...something which is apparently the stuff of unscrupulous health clubs and other ""membership"" type scams.\r
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The owner of Apex Alarm Systems did offer, out of the kindness of his heart, to forgive the debt if we allowed him to come into our home and retrieve some parts from the system, which we agreed to do. The appointment was set, we were standing by, and nobody ever showed up. The sold house closed a week or so later and we moved on. \r
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Several weeks after this, a bill came to our new address which showed that the tech was dispatched on the wrong day, if at all. We called the owner and tried to come to a reasonable agreement, with no success. We finally realized that Apex Alarm Systems had no intention of ever coming into our house to retrieve the (now used) parts...which are probably worth $20. They really just wanted to hassle us until we paid them the money in order to move on with our lives. \r
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I STRONGLY recommend to anyone reading this to RUN AWAY from Apex Alarm Systems in Kenosha WI. At the very minimum, read the fine print and refuse to sign an automatically renewing contract with Apex Alarm Systems in Kenosha Wisconsin or anyone for that matter.\r
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