Apartment Hunters - Residential Management

Would have only given half a star if that was an option. Office workers are extremely rude, leasing managers don't answer calls or call you back even during maintenance emergencies and the maintenance person is inept and unreliable. I CANNOT STRESS ENOUGH HOW FRUSTRATING IT IS TO WORK WITH THIS MANAGEMENT COMPANY! I have lived in my current rental property for 3 years, and any time I have had an issue-- whether it be sewage backing up from the toilet into the bathroom and bedroom (the week of my wedding no less!!) to blown breakers to a non-functioning garage door (broken over 2 months!)-- it has been impossible to contact my leasing agent directly to get the problem addressed. As a matter of fact, I don't think I have even managed to speak to Gary Huntington in the three years since I signed my lease. So whenever there's a problem, you will have to leave several angry calls/voicemails for your leasing agent--which will never be returned by him/her to you directly-- after which you will be contacted by the maintenance man, Troy, who schedules times with you to work on your rental property and then NEVER SHOWS UP. This has happened at least five times since I became a renter. Not only is he extremely unreliable, he is also the least professional and knowledgable person I have met. I am certainly no prude, but I don't find it endearing or even remotely professional to have him drop 5 F-bombs in a two minute conversation regarding something that needs fixing. Then, when he does show up, he will undoubtedly provide you with a half-assed solution that needs to be properly fixed some time in the future. For example, a breaker blew and as a result my garage door wouldn't open at all. The solution? A giant extension cord run from the laundry room inside my home through the garage to the outside far wall, leaving my house unsecured, a huge cord for me to trip over, as well as a massive fire hazard. And it stayed that way for two weeks until I told Apartment Hunters I wouldn't pay my rent until it was fixed. Your money is the only motivating factor for anyone in this office. The ONLY way I have ever successfully had a problem addressed in a timely fashion was when I threatened to withhold my rent pursuant to my renter's rights. I have had to use this tactic multiple times just to get any kind of response from Apartment Hunters, and then it only takes a week to fix simple problems, as opposed to several months time... Apparently this company has never heard the phrase ""Customer Service is Key"" or if they have, they don't give a sh!t. If you enjoy feeling like a giant money bag with a dollar sign printed on it any time you need to discuss something about your property, please lease from Apartment Hunters. But, if you're like me and expect even A LITTLE customer service or respect from a place with which you will do extensive business, go to any other rental company besides Apartment Hunters. more

Beware!! This is a very difficult management company to work with. Document everything very carefully and take LOTS of pictures before you move in, and when you move out. They are very slow to respond to any problems with the rentals, faucets that spew out water, leaks in the plumbing etc. And in the end they will do everything to keep as much of your deposit as possible.\r If you have trouble with them please report to the BBB. more

I rented a brand new home from these people but the home had been vacant for several months. Upon move in the place was dirty the bathrooms with no running water had been used SEVERAL TIMES. They offered no cleaning or credit. Paid my rent with online bill pay and was constantly being served "late notices", they just had not checked their mail on a timely manner. Backyard was to be landscaped within 60 days of move in, took them 6 months. Move out was horrible, they charged me for paint, carpets, oven, drip pans, trash, doors, all kinds of fictitious things. I had done several improvements to the property such as window treatments, soft water system through out the house, etc, and they dinged me with about $1,000 worth of damages on top of the $1200 deposit I paid. These people are shady, just look at their offices, on top of a smoke store and that should have been my first clue to rent from someone else. I didn't want to give the one star but had to, wish it gave negative stars! more