I went to Dr. Ly for my regular cleaning appointment after seeing decent reviews of him at various websites. Well, he didn't know my left tooth from my right tooth - he saw the x-rays & said that my right wisdom tooth was coming out at an angle, when I knew that it was my left tooth (its my mouth & I have a fairly good sense of direction!). I asked him if he was sure; he said that he was. Anyway..I didn't think much of it until that same tooth started hurting the very next day (I had no issues whatsoever prior to this). I waited for a day to see if the pain would go away, but it only got worse. I called him & he sent an antibiotic prescription to Walgreens. 2 days later my face was swollen & I couldn't open my jaw, so I called him again & scheduled an appt for Monday. He called me back an hour later & asked me to come immediately instead (this was a Sunday). He saw me & went on to give me some lame analogies of babies with teething problems & basically said that I just had to wait. He saw me again on Monday & same story - he had no clue what was going on; all he did was get defensive about his cleaning not being the cause of the pain. I had to go to a different dentist ultimately for this problem. Apparently, all that I needed was a prescription dose of ibuprofen and my pain was gone in one day & the swelling in two. He couldn't figure out the simple fact that all I needed was some extra ibuprofen?! Really??!! Then he sent me a bill for $400! I called the office about the ridiculous bill & the fact that he never really did anything to make me better. The front-desk lady was extremely rude & instead of discussing the problem started making threats about collection agencies. I don't have a problem paying if he would've taken care of the pain, but that was not the case! Moreover, he never mentioned that the visit would cost me $400, otherwise I would've just waited until Monday. Finally, I WAS going to wait until Monday, but he was the one who called me & asked me to come in a day earlier. The front-desk lady also filed the insurance incorrectly & billed me for charges that should've been covered under the insurance. When I pointed this out to her, she refused to correct her mistake & asked me to pay up. This is probably because if she would file the insurance correctly, then the insurance company would most likely negotiate the price down and they wouldn't be able to make as much money. Please, save yourself the pain & the money & DO NOT visit this dentist!! He does not know how to clean without creating further problems, he does not know how to diagnose problems (even the ones that he himself created), he has an extremely rude & arrogant lady at the front desk & finally, he doesn't know even right from left! I also now realize that the reviews of him that come up when you google him, are actually through his own website!
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