By far, this is the WORST answering service EVER!! The failure to follow simple instructions for call answering is mind blowing!! Some (not all) of their operators were just flat out rude to our customers. We just recently started to record our calls for quality control and I was APPALLED and EMBARRASSED that this answering service was the first impression to potential new customers! They were constantly putting people on hold within the 30 seconds after picking up (extremely rudely, I might add). Hold times were outrageous and several callers hung up. We also had several MISSED CALLS! This is truly unbelievable because this is exactly why we hired an answering service. This company actually costed us money while representing us in a disgusting way that even I wouldn’t do business with our company if my first call was anything like the ones I’ve listened to. If you are reading this, YOU'VE BEEN WARNED. STAY AWAY!
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