One positive thing to my experience with American Stationery is their customer service, which I found very responsive. I got a live agent on the line almost immediately, and after emailing a scan of my stationery with my concerns she responded back that very night.\r
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The big problem is the product. As I mentioned to the customer service representative, the ink on the stationery we ordered - a standard navy color in ""Walters Block"" font - was very poor quality (i.e., was not solidly printed), and two of the letters ran right into each other. \r
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After reviewing the scan of the text, the customer service team ultimately responded that the image presented online looked just like that printed on my stationery. \r
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However, this has been highly disputed by various people who reviewed both, who concurred that the text presented online was much more crisp and properly spaced than what was actually printed.\r
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In short, as the customer service team pointed out, I did agree to the image online and am responsible for the purchase. However, what they did not take into account was the low quality of the ink/printing of the stationery that was sent (a vast difference than the crisp image as presented online), which was a great disappointment.
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