American Roofing & Exteriors

PLEASE give this company a chance to earn your business, just like they earned mine! My name is Jackie, and I needed to have some small repair work done on my home. I was just missing a fascia cover. I thought that it would be difficult to get a larger company to do something so small, but when I called American Roofing and Exteriors, they were able to send someone out to give me an estimate the very next day that I was available. I was given the same respect and attention as if I was getting a brand new roof.! I could always call my contact there, and get a prompt response back. I now know who to go to whenever I need anything done on my home. This company can do it all, and do it well! more

As a contractor myself, I understand the importance of a professional workforce, fast response time, and great communication with your clients. American Roofing & Exteriors does too. I am overjoyed by the outstanding service that I have received from this company. In a time where people are afraid of getting a ?raw deal? by so many contracting companies, it is very refreshing to find a company that is completely honest. By the quality of the service and the professionalism of the team employed there, I felt like they truly wanted to make me a customer and friend for life. The sales team was exceptionally knowledgeable and stayed with the project from start to finish. My rep was always available to answer any questions. The crew was professional and thorough, and cleaned up after themselves perfectly (which is hard to find). The customer service department was always very friendly and made sure that my experience with their company was top notch all the way. Needless to say, I would highly recommend this company to anyone needing roofing done. You will not be sorry that you went with such a great company. Pros: Very friendly and professional! more

I have never posted a review like this, but I am so impressed with an experience that I had with American Roofing and Exteriors. I really felt like they wanted to make sure that I was completely happy and content with the work that they were doing. In my opinion, everyone in the organization went above and beyond. I was having some issues with my insurance, but the folks at American were very patient, and even dealt with my insurance for me. I am a very satisfied customer for life. Pros: Professional, Service-Oriented, Great Value, Clean, Wonderful Results more

This company is charging us a $600 cancellation fee for a contract that we did not agree to. There are two places to sign on the contract/proposal? one that states that we understand the terms, and another place to agree to the proposal (thus turning it into a contract). We signed to show that we understood the terms of the proposal, but we did not sign in the place that makes the proposal an actual contract. Before signing on the first line, I asked the sales representative if we were bound to the company if we signed. He said no? that we were not bound until the last line was signed. When we decided to go with another company the man became offensive on the phone and said that we were bound by the contract, and that we owe the company 10% of the cost of the roof. We received a bill for $600 from their central office in Missouri. I called to have the situation resolved, to no avail. Pros: Will secure more money from insurance company Cons: Charge cancellation fees for non-contracts, More insurance $ means more profit (none for you), ridiculous disclaimers, mediocre materials more