American Laser Ctr

I wrote a review a couple of years ago and surprise, surprise, I went to check and found they were back down to 2 reviews from 14 (all were negative except the ones the manager wrote (who at the time was erin ballis))! they are awful!!!!!!!!!!!!!!!!!!!!! they take your $, claim they will back their word, give you free sessions, you will see results or else they will give you more treatments... all of which were not true for us except they took our money. period. so unless you like to fill your schedule (and good for you, they'll make you wait for a long while and well after the appointment time), AVOID THIS NIGHTMARE as i had titled my last review before it ""disappeared""... NOTE: I finally found it! Check them out as American Laser Ctr on here. THEY ARE CONS! more

BEWARE OF THIS COMPANY BECAUSE THEY DO NOT DO WHAT THEY SAY THEY ARE GOING TO DO!!! From: chuff@alcpartner To: raventhunderhart Date: Tue, 1 Mar 2011 10:23:09 -0500 Subject: RE: Barbara Hoover And American Laser Centers of Raleigh Good Morning Barbara, Firstly, on behalf of American Laser Centers, thank you for being a valued customer and I would also like to apologize for the delay in our response and any inconveniences you may have experienced. My name is Christine and I am contacting you from the Customer Service Department in response to your email. In response to your emailed concerns care ticket #19480 was created on your behalf. This ticket will be used to address the emailed concerns in order to document and follow your progress which allows for a timely resolution. In regards to the cost, that is nonnegotiable as this was the agreed upon amount at the time and date of purchase and thus is still valid. Prior to signing you were made aware of all financial obligations that you would be responsible for and signed the treatment and financial agreement which clearly states that once treatments are received, the contract is binding and all fees are nonrefundable. This statement was neither concealed nor disingenuous as it was clearly printed on the face of your contract agreement. I have reviewed your file and on your behalf I also checked with medical and was informed that your concern is not a contraindication to receiving treatment. So the clinic would not have to wait to treat you if this was noted on your medical history form. Please be advised that all refund request are handled on a clinic level therefore to futher assist you I have requested that the regional manager review your care ticket and concerns and contact you to address any questions or concerns that I may have missed or that you may still have. However, if I can be of further assistance or if you have any questions for me please feel free to contact me. Thank you, Christine Huff Customer Service Asst. Mgr. chuff@alcpartner. Phone: 877-252-2010 ext. 10254 Fax: 248-426-8459 From: Medical Advisory Board Sent: Monday, February 28, 2011 4:06 PM To: Christine Huff Cc: Medical Advisory Staff ; CSR; Subject: RE: Barbara Hoover: Hypothyroidism : Question No. Hypothyroidism would not be a contraindication. With kindest regards, Medical, BSN, RN Corporate Clinical Instructor American Laser Centers 24555 Hallwood Court Farmington Hills, MI 48335 From: Barbara Hoover raventhunderhart Sent: Saturday, February 26, 2011 2:47 PM To: Customer Service Subject: Barbara Hoover And American Laser Centers of Raleigh To Whom It May Concern, I am asking for a refund on my treatment because my doctor told me that I should not continue treatment because of my hypothyrhodism which was listed on the intake sheet in Raleigh, NC. I got one 15 minute treatment on my face and do not believe that it cost the whole amount of what I paid. I paid $300.00 and the going rate in my area is $75 for 15 minutes of laser treatment. I have tried to resolve this issue with Julie in Raleigh, NC with no success. She states, ""you got your face done and the legs where free."" Well, they never done my legs. So they either owe me a leg treatment which I can not do or a refund. I am asking for $225.00 back because this is fair. If this issue is not resolved and I get back what is fair then I will be contacting WRAL NEWS in Raleigh, NC which is 5 on your side to get it resolved. Thank you for your time and your help in advance, Barbara Hoover 9 Gibbs Rd. Lillington, NC 27546 919-290-4980 Home 910-916-1623 Cell more

I admit the way they sell you up front is annoying, but I got laser treatments 10 years ago and I paid $150 per area. $150 per chin, $150 per upper lip per treatment. When I consider that 6 treatments of chin and lip would be $1,800, the prices at AML are fine. I am getting chin and bikini area for BOGO free. Laser treatments are expensive no matter what. The two year guarantee is great also, so I can get touch ups. After three treatments I am getting results. I will shop around before I sign up again. more

I went for 2 years and NO positive results....This was a complete waste of a $1000 of my hard earned money, and my time driving back and forth from Fayetteville to Raleigh....The sessions were painful not to mention torture for my skin. I would not recommend this center to anyone. When a customer pays good money for a service such as this....They expect RESULTS!!! American Laser Center should not promise results using their laser services, knowingly they can't deliver!!!!! My skin is now severely damaged!!!!! more

I went to a show 2 years ago and signed up to win ""free"" laser hair removal. They called and told me that i won $300 off of a package. I went in for a consult and the manager gave me what i thought was a deal so i got the package. I went for 2 yeasr and nothing has come of it. It is painful and the lasers don't work. I tried to get my money back and that was a complete nightmare. So i just gave up. Come to find out the lasers that they use are the weakest lasers on the market. Now i'm $1,200 out and started going somewhere else. Who would have thought a company this big would have made it so far by manipulating and scamming innocent people. I just want to know how these people sleep at night. more

DON'T WASTE YOUR TIME, MONEY, OR RISK YOUR HEALTH THERE! IT'S THE WORST COMPANY AND SCAM NATIONWIDE!! more

My experiences with the American Laser Center in Raleigh have been excellent! Julie and her staff of clinicians always treat me professionally. They make sure their settings are correct to assure my comfort. I have been getting treatments for over a year now and see excellent results. They always treat me well and negotiate on what they will charge for specific services. So far, I have not been disappointed. I highly recommend them and feel you will not be disappointed. more

Awful. That's putting it lightly. They keep getting negative reviews removed-- including my last one! UNETHICAL!! more

It really says it all in the heading. I was a skeptic because I have had it done before, but they told me that I could keep coming back until my hair was gone. Yes that is what I am getting done-hair removal. It's taking some time because my hair is stubborn but the trained & wonderful woman there are making sure we are going to get rid of what I came for as soon as we can. They are all so cool! more

I didn't see any results. I wish i had gone somewhere else. now im $3,400 in the hole. Pros: Everything! Cons: None. more

Through my employer, I was at the Chamber of Commerce Business Expo in which I entered a drawing and won the now infamous ""$300 coupon"". After reading these reviews, I canceled my appointment. Pros: nothing. nada. zip Cons: everything; the business more

What is going on with this company!! From the moment I spoke to the clinic manager I knew something was fishy. She had congratulated me on my $300 coupon which apparently everyone ""wins"" , because I have friends who won the exact same coupon. When I went in for my free consultation the clinic manager came up with completely different prices for my treatment areas from what she quoted my friends. I felt like I was talking to a used cars sales man, not a reputable laser hair removal center. Against my better judgement I did purchased a package, which now I fully regret. When I went in for my first appointment I had to wait 30mins after my scheduled time. Upon entering the laser room it appeared very unsanitary with alot of hair on the floor. I felt very uncomfortable during my treatment because there were staff members in and out of the room during my treatment time. From there on I had a different technician doing my treatments on every visit. The treatment process always varied in time and I wasn't seeing much of a difference in my hair reduction. Upon complaining to the clinic manager after my seventh treatment (six is the number of treatment she had told I would need) she told me was now entering into my 2 year guarantee and made me another appointment. Now that Iam in my 2 year guarantee I see more hair and the treatments seem to be rushed. Iam very unsatisfied with the company and their employees. If you want results that last and don't want to waste your money like i did, I would stay away from this company! Pros: stay away Cons: I don't go there anymore more

What a horrible company. Sub-standard service, sub-standard treatments and sub-standard conditions. At first glance this company looks good, on a second glance or "" visit"", this company is a disaster. All they care about is the $$$. Not the customer or the service. They do not seem to know how to properly schedule appointments so you do not end up waiting at least 20 minutes for your ""scheduled appointment"". Furthermore it is not uncommon for them to call you to change your appointment time do to some conflict, which results in a major conflict for you, as they say you must stay on your time schedule for the best results. They offer a 2 year guarantee and now I know why! Do your research and find a reputable and honest laser hair removal center. A center affiliated with a dermatologist, who knows about skin and hair and has real before and after pictures. Not just pictures from an airbrushed brochure. I learned my lesson the hard and very expensive way. Pros: none at all Cons: a horrible choice more

First and foremost I got involved with this company after entering a raffle box. My friends and I entered. A few days later I got a call saying that I had won the third prize of $300 toward laser hair removal and did I want to set up a free no obligation consultation. I said sure! I never win anything. So I went in they have you fill out pretty general paper work and then I waited. and waited. There were several other people waiting for the laser center people as well. Finally after waiting 20 minutes I got called back. We went in the room and she told me all about the procedures and the background of the company. She then asked what I was interested in. I said possibly underarms. So she priced out underarms, underarms and bikini, and etc..., and what it would cost using their financing. I told her I'd have to think about it. It didn't end there. She kept harrassing me asking when would be a better time, etc.Well when that ended she seemed agrivated that I had wasted her time or something.As I was leaving one of the ladies waiting for a treatment was still in the waiting room and asked how much longer it would be and as I wallked out the door the woman said ""about 5-10 minutes,"" which was the wait when I walked in. Well on my way home 2 friends called one after the other saying ""hey, remember that laser removal place? the raffle? I won 3rd place can you believe it??"" Turns out everyone is a third place winner and if you don't sign up with them on the day of your consultation they still call you every month telling you about a new special. It seems they have no set pricing-pricing is always changing. I do have a few friends that did sign up and they said it has been a nightmare. Waiting 15 minutes for their appointment, the techs always seem like they have no idea what is going on, and sales pressure. These people just won't accept no. No, means No! I would avoid this company- many lawsuits to the company are pending. Pros: Lots of magazines to read in the waiting area Cons: They won't accept No as an answer more