American Drapery Blind & Crpt

Went into this store looking for a replacement part (the wand) that had been made specifically for my old min-blind style. The salesman was nice and somewhat helpful as he did spend time looking in his ""back room"" for the type of wand I needed. However, things went from pretty OK to ""uh, are you kidding?"" quickly. He tried to sell me a wand that I would have to melt down the end of (yes, you read correctly) and then shave off a part of in order for it to be narrow enough to fit my blind. OK, props for thinking out of the box but seriously - I could just buy the CORRECT part on-line for about $7.\r \r Well, I *did* buy the wand but ONLY because it was going to fit a different mini-blind I was also needing a replacement wand for. The guy had the audacity to charge me $6.75 for the part though (that he found in what was probably a box of misc. parts and trash) and jokingly said, ""Well, I DID solve your problem, right?"" Not so fast! When I got home and discovered the wand wasn't going to work, I returned it and over a week later I am STILL waiting for the credit to show up in my checking account. The saleswoman who processed the return/refund said she would call me the next day to confirm the amount (wasn't ledgible on the hand-written reciept) but I never heard from her. "" I "" had to follow up and call her today and I'm still waiting for their Accounting dept. to issue the credit. more

My experience went from good and pleasant to bad and uncomfortable. Ordered some window treatments, and the sales lady was all nice to us and very accommodating. Then we learned they lost our order but did not tell us. We waited and waited without learning what happened. The only way we found out after many weeks was for us to calll THEM. Funny how the sales lady was not as diligent about returning our call, but was beforehand while she was completing our transaction and paperwork. Really reminded me of buying a car when the car salesman is all nice to you, but when you call with a concern, they don't return your call so readily. Anyway, after many months, we got it all straightened out. I would not go back to patronize their business. There are many other great companies and businesses to order from. Cons: Service more

Mindy was exceptional at helping me select fabrics based on MY designing needs. She has 20+ years as an interior designer and is really friendly at helping me make decisions based on room layouts,etc. She also saved me tons of money by helping me stay within my budget and NEVER made me fee uncomfortable sharing my concerns when budgeting for the project. I will definately use American and Mindy again! more