Ambience Salon Spa

I have been a loyal customer of Ambience almost since its beginning at the Streets of West Chester and have had several wonderful experiences in both the spa as well as the salon. All have been awesome! The staff is professional, courteous, helpful and willing to go out of their way to accommodate their customers! The salon is always clean and there is a feeling of community when I am there, often with several stylists and customers chatting together. When I leave, I am relaxed and always feel pampered with the extras. Before my first visit I called and requested someone who knows how to work with naturally curly hair and Gina was recommended. Now my stylist for the last 5 years, Gina Dean, is a master with my natural curly hair and always has the most up to date styles and information on the best products to keep my hair looking its best! Her quick smile and thoughtful “How are you?” makes me feel like I am reconnecting with an old friend (which I really am!) and always have me looking forward to my next appointment. She truly knows how to make you feel special! Thanks Gina and the staff at Ambience Salon! more

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I always say that the hot tea that is offered at Ambience makes my hair look so much better. If only..... I have been a client of Ambience for over two years now. I have never been more satisfied with my hairstyle. I am a former stylist, so I am aware of the training and dedication required to maintain a clientele. I have had Ashley as my stylist since my first visit. I would and have recommend her and the salon to friends and family, and complete strangers that compliment me on my hairstyle.. I have had other services at the salon, a pedicure and facial. I truly believe that this salon is the best I have experienced. I have had other services in Aveda salons in Florida, NY and MA, and have not been as satisfied. I will remain a client, as long as I need a haircut and style.. Pros: atmosphere Cons: parking more

I have been getting my hair done at Ambience for about a year and a half. I was looking for someplace new and stumbled across the new talent special they had on their website. After my first appointment, I new I couldn't go anywhere else. Tara (my hair designer) did an amazing job and she still does my hair now. She talked to me about exactly what I wanted and what would work best for my hair type. I have thick hair that tends to get frizzy, so was thrilled. I love the atmosphere at Ambience. And I really love the extra bit of pampering you get, even when you are only there to get a haircut. You get to choose 2 experiences with your haircut - I always choose the Shampoo Experience (it feels great when they wrap a hot towel around your head after applying conditioner) and for my second experience, I usually rotate between the Relaxing Hand Treatment and the Mini Facial. The experiences are done when you get your hair washed; the room is nice a dark and there is soft music playing. You can't help but relax!!! I have also had a pedicure at Ambience and that was amazing as well. All the aromatherapy and soft lighting. I felt so pampered and relaxed, I wish I could get a pedicure there once a week! Overall, Ambience is great. I am always greeted when I walk in the door and I hardly ever have to wait (even when I am a little early!). I highly recommend Ambience and I always tell my friends where I get my hair done!!! more

I had only been going to this salon for a couple of months, so I wasn't sure what to expect when I signed up for their wedding package. I couldn't have been more pleased with the results. Beyond the fact that my hair, nails and make-up looked great, each and every person went above and beyond the call of duty to make sure that my experience was outstanding. I will definitely be returning and sending others to this salon! Pros: The staff is quite outstanding and kind Cons: Parking can be tough more

I have homes in both Cincy and Saratoga Springs, NY and have been an Aveda customer for several years. Over the past 2-1/2 years, I have visited Ambience when I needed my hair cut and colored. When I first went there, I had a terrific stylist, however, she left and on my last 3 visits I have had different people each time and have not been happy with the results. On my last visit, I actually had 2 young women - one for color and the other for the cut - who were more interested in gossiping with each other than in focusing on their customer. Honestly I am not interested in salon politics! Plus, the color was too light even though she had my formula from previous visits. The stylist worked way too fast, resulting in an uncomfortable cut - my hair was pulled and my ear was nicked with the comb. I don't know why the rush as there were few customers while I was there. When I went to my NY stylist, she took one look at me said, "What happened to your hair?" I have curly hair and it had been cut with a razor, thick sections for each cut, which resulted in it sticking out at various places on my head instead of laying in nice curls and waves. My NY stylist uses scissors and cuts only very thin sections with each cut. As a result, my hair looks nice and needs a minimum of care - pretty much wash & go. So, Ambience may be a nice Spa, but I don't recommend their hair services. I won't be back! more

I wasted my money getting an eye brow wax there. The spa person did not shape them at all or do them the way I asked her to. After the wax my brows still looked messy and outgrown. She waxed them to her preference, NOT mine. I asked the spa lady to trim them about 3 or 4 times and she would not do it. I thought it was rude. When I went to pay I said that I was UNHAPPY with the job and the spa clerk at the front did nothing, she only asked if I wanted to schedule another time to come in. It's a new, upscale looking salon, but it does not seem that they care about customer satisfaction. I will not be going there again. more