For a long time I said that Amarone was my favorite Italian joint in LA (I originally gave it a 5 star review based on 2 previous dinners here), but that's no longer the case because of the horrible customer service I experienced last night. This updated review is not due to the food, but due to the owner and manager of this place, who treated me and my party like garbage before we even had the opportunity to sit down and spend a lot of cash at his place. I eat out a lot, and love good food, but bad service always trumps food, and I refuse to go back to a restaurant that treats its customers with disdain.
My friend, the birthday girl, had made arrangements two weeks prior to the date for our party of 16. Its a small place so she was in communication with the resto every few days, making sure the upstairs was set up correctly and putting together a special menu. But when we arrived, at first we were told to wait. Then we were told that our table had been given away because we were late! Thats ridiculous! I've never experienced losing a table, especially for a huge group, like this. If I was five minutes late, its because I had to wait in line to park at the lot that Amarone directs its customers to use, and then wait while the inefficient attendants park your car and then bring you your keys. Anyways, the manager/owner immediately took a hostile tone with us, started making accusations that changed every time he talked to us (because he knew that he was in the wrong), and refused to admit that he was wrong.
How dumb can you be to piss off a group of people who were there because they are fans of your restaurant and were going to drop at least a grand and a half over the course of an evening? He then kept us waiting for 20 minutes, asking us what we wanted to do, while making it clear that he just wanted us to leave, even though he was saying it would only be 20 minutes for us to sit. Really? In 20 minutes, the crowded upstairs, that is fully seated because you had just given away all our seats, is going to disappear?Thanks a lot you jerk.
We were all really pissed, and had some choice words for the guy. But our resourceful crew wasn't going to let some jerk ruin our night, so we called BLT Steak down the street, who was more than happy to accommodate our group, even though it was 9pm on Saturday. They are smart business people though, who want to please their customers and help build good word of mouth for their great restaurant. We were happy to spend our money at BLT, whose management and staff were friendly and extremely accommodating, and had delicious food and boozy drinks.
Kudos to BLT Steak! Boodos to Amarone. I'll never go back there.
Pros: good food
Cons: bad service
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