Alpine Clocks & Jewelers INC

Don't go there!!! They ruined a 1880 year old pocket watch 4 generations in my family 2 continents , First they lost a gold handle then told me ohh no it was missing when we got it not true have pictures to prove it, then the owner says ohh yes I do remember the gold handle the repair guy missed placed it than told me it could not be replaced the gold handle so now he has to add 3 brown handle witch changed the look of it, finally got it back paid $315 got home pulled it out of my pocket notice the small hand came out, I called them she told me I should never put it in my pocked... really its a pocket watch bring it back to get it fix but would recommend if its a valuable item DO NOT BRING IT THERE!!! at any time they apologized of what they did and or discount it.They have ruined this watch that has been in my family for 130 years, shame on you..... more

I was recommended to Alpine Clocks and Jewelers from a friend of mine and was not disappointed. The employees were very knowledgeable and explained in detail why my clock was running slow and offered to fix it at a great price. Now my clock is running smoothly and restored to look as it did when I first bought it. Next time I have trouble with my clock I will be sure to bring it back here. more

When I went to Alpine Clocks and Jewelers, I wasn't shopping for anything in particular, just wanted to see what they had to offer. I found myself staring at their gorgeous array of rings, necklaces, and the bracelets. I found one I was interested in and the price was very reasonable so I decided to buy it. I'll be sure to come back next time I'm looking for jewelry. more

Last week, I stopped into Alpine Clocks and Jewelers looking for a ring for my wife. There was a wide selection to choose from and employees were quick to help me find what I needed. I will definitely be back again. more

This store is a beautiful place to shop for all your clocks, jewelry and knives needs. It is located in a very beautiful area in Metaire on Veterans Blvd. The prices are very reasonable and I would highly recommend everyone to at least stop there and check it out! Browsing is always welcome for you to see the beautiful things they have. So, take the time and enjoy. more

I took my Rolex to this shop a week ago because it was running fast. They checked it out and gave me a a very good price to disassemble, clean & repair it. Now?my watch is keeping perfect time. ?I would highly recommend this shop. more

Love this store! the nicest and helpful bunch always greet me by my first name. I love knives and love this store. Some of the best prices around from what I've seen. The clocks are amazing and my little broken clock needed help. They fixed it quick and filled me up with details about the clock I never knew. I always enjoy the visit! more

About a year ago I needed a repair of my antique mantel clock and must say the lady behind the counter was very helpful and willing to answer what questions she could. They called to inform me of the problems with my family heirloom within two weeks and how they would repair in detail. The price to repair was healthy, but the clock went through Katrina and was rusted and the case was damaged. The point is, these repairman took what I thought was a total loss and restored it inside and out better than it was before Katrina. A month later I picked up my clock after they called to inform me it was ready. These people have got to be organized to keep track of all the repairs I saw hanging on the wall. Why three people came in with clocks for repair while I was waiting to pick mine up. I had some questions after I got the clock home and they were very patient and again explained in detail what ever I needed to know to care for the family heirloom. By the way, my clock keeps perfect time and my overall experience was enjoyable. more

I was thinking about bringing my watch there for a battery change, but after reading these reviews, never mind. Guess I'll go see the guy in lakeside shopping center after all. Thanks for the advice everyone. more

Everything that's been said is exactly true. I read the reviews, but decided to give them an opportunity for a simple repair. Boy what a mistake! Over 2 months and on my 4th time it's absurd! Very incompetent and totally unreliable! Don't waste your time. I've asked for my money back and so far they are just ignoring my request. It's not a lemon only the business is! more

I desperately wish I had read these reviews first and done further research. Better Business Bureau gave them an F. Three people recommended them for a replacement of a shattered crystal on a watch. All three mentioned speaking with an older gentlemen who was very nice. He must not be with the company an longer. I brought my watch in on a Friday, and they said they could not give an estimate on repairs until the following Tuesday. I asked if they could give me the range for this type of repair. Nope. I should have left immediately. On Thursday after not hearing from them, I called to get a $52 estimate which is more than double what they used to charge and the part is only $1.00. After I declined the repair 5 times, I had to go through an act of congress to get my watch back. They wanted to call me back with an estimated date to pick my unrepaired watch up. What? I insisted on picking it up immediately. After going in circles, I demanded that my watch be available within 24 hours. Finally, the ""owner"" called me back and said the repairman had to put my watch back together. Why in the heck would a watch repairman have to take my watch apart to tell me how much it would cost to replace the crystal? Either way, I insisted on picking it up in pieces. She said that was not good customer service which was surprising because my whole experience terribly uncomfortable. I can't imagine they will survive much longer with their undisclosed and very strange ""policies"", excessive prices, and pressure tactics once you refuse the repair. more

I brought my watch in, a Wenger Eddie Bauer Swiss Army, and it was returned to be with the stem broken. A couple weeks ago to see if it needed a battery because it was losing an hour or two a day. I just purchased a battery from them four months ago and it was still good. They offered to look at it and give me a free estimate on repair. A week later they called and said it needed no parts but needed cleaning and re-calibrating overhaul, which they could do for $75! I told them no thanks that I could buy two Timexes for that price. I went in to pick it up and they said it was still apart from when the repairman looked at it and would call me, which they did a week later. When I went in to retrieve the watch, everything seemed fine except the time and date were way off. So, as I was walking out the door, I decided to set it to see how bad it was keeping time - well, the little round thing popped off when I pulled it out to set the time. I went back to the counter to ask if they knew why this was. I was told, oh well, those things break sometimes. I told them it must have been their repairman that did it because the stem wasn't broke when I brought it in. Oh no, they insisted, I broke just then when I went to set it. I've had watches for forty years and never had a stem break. I'll bet if I would have accepted their $75 charge to clean it, it would have come back in one piece! Ridiculous, they could have offered to fix the stem but I guess they knew I could have taken it elsewhere for cleaning for half what they wanted to charge. My shadow will never darken their doorway again! more

These people are strange - very strange - just in time for HALLOWEEN!!!!! more

I have a Seiko Dive Watch. I noticed some moisture getting into the watch in January 2010. I took it to them becuase they were close. 3 Months later after repeated calls, I FINALLY recieved a call saying that they replaced the waterproof seals in my watch and it needed a new crystal. Additionally, it was time for the watch to be oiled and the internal mechanism adjusted. They had already taken the watch apart and refused to release the watch for less than the $120.00 due for work that I never authorized. I picked up the watch on a Friday. Took it back on a Tuesday (they are closed on Mondays) because it was leaking water and would not keep running. 1 month later, they called and said they had the watch ready. I picked up the watch on a Friday. Again I took it back on a Tuesday for the same reasons. 1 month later (Yesterday) I picked up the watch AGAIN. I just noticed that therer was water in this watch AGAIN...I will return tommorrow...and the saga continues... Pros: Convienent Cons: Service, Time of Service, Service....and oh yeah..Service more

I went to Alpine Clocks and Jewelers primarily because it was convenient and seemed like a reputable business. I was wrong. Alpine was not capable of making a basic repair of my Swiss-movement quartz wristwatch and refused to honor its own 90-day warranty. Because the watch stopped occasionally, they first replaced the battery, although I advised that I just had the battery replaced. The second and third times, they determined that the watch was in fact operating properly. The forth time, they admitted that it stopped occasionally and advised that all it needed was to be cleaned, oiled and regulated, and gave me a 90-day warranty. Because it stopped yet again, I returned it to them under the warranty. They said that they cleaned, oiled and regulated the watch a second time. It stopped again. Instead of going there a sixth time, I took it to the Watch and Clock Shop on Gravier St. which, which although inconvenient for me to visit, nonetheless diagnosed the problem immediately and replaced a faulty movement within 3 days. The watch has operated perfectly ever since. Bringing this information to Alpine, they would not honor the warranty they provided and refused a refund. There is no possibility of disputing a charge on a credit card since Alpine only takes cash or debit transactions for repairs?which is smart of them so as to shelter themselves against any recourse. I learned my lesson the hard way. I hope that you learn it the easy way and be forewarned. Pros: Convenient Location Cons: Not Competent for a Basic Repair and Deceitful more

The reviews of this company seemed surreal. About a year ago I needed a repair of my antique mantel clock and must say the lady behind the counter was very helpful and willing to answer what questions she could. They called to inform me of the problems with my family heirloom within two weeks and how they would repair in detail. The price to repair was healthy, but the clock went through ""Katrina"" and was rusted and the case was damaged. The point is, these repairman took what I thought was a total loss and restored it inside and out better than it was before katrina. A month later I picked up my clock after they called to inform me it was ready. These people have got to be organized to keep track of all the repairs I saw hanging on the wall. Why three people came in with clocks for repair while I was waiting to pick mine up. I had some questions after I got the clock home and they were very patient and again explained in detail what ever i needed to know to care for the family heirloom. By the way, my clock keeps perfect time and my overall experience was enjoyable. Pros: informative and helpful Cons: They need more counter space; gets a little crowded at times. more

Every time I enter this place I am struck by how much stock they have and how depressed and hostile the vibe is. They NEVER extend themselves or offer any but the bare minimum of info. The place wreaks of conservative tight wads who dislike everybody. Pros: Great selection Cons: extremely negative shopping experience. Bad service after purchase. more

This place has the worst ""lazy service"" imaginable! I spent over $1000 at this store (and probably more than $2500 in the past 5 years) and when one of my numerous clocks - that I purchased from them - broke 4 months later, I went back and asked if they could exchange or at least help me fix it. The lady who was working there did not even bother to ""try"" and help me. She just stood there for 1 minute - literally - trying to piece the thing back together but when she finally couldn't figure it out, she just gave it back to me and said, ""Sorry, I can't fix it."" Next thing you know, she starts accusing me of breaking it and shows me the receipt that reads: ""All sales are final!"" I mean how rude! After she said that to me, I responded, ""Ok, we'll just purchase from somewhere else next time,"" and walked off happily. Take it from a very unhappy customer and please do not shop there. Spend your hard-earned money somewhere else and at some place that actually appreciates their customer's business. Because clearly, these people do not understand the terms ""customer appreciation."" And by the looks of it, they REALLY need the customers because now that I'm not purchasing anything from them again, they probably lost their only customer to begin with. Cons: rude and unhelpful employers, items brake easily (probably fake clocks) more

This store is a beautiful place to shop for all your clocks, jewelry and knives needs. It is located in a very beautiful area in Metaire on Veterans Blvd. The prices are very reasonable and i would highly recommend everyone to atleast stop there and check it out! Browsing is always welcome for you to see the beautiful things they have. So, take the time and enjoy. Pros: excellent staff Cons: no cons! more