I placed a lunchtime order for delivery. I was told 30-35 minutes to get my order. That worked for me. I had to be somewhere in about an hour and a half. Thirty minutes came and went. Forty-five minutes came and went. After an hour, I was getting edgy because I was going to be late since I hadn't had time to jump in the shower yet while I am waiting for this delivery. So over an hour later I called to simply cancel my order. The same guy that took my order was shocked that I no longer wanted want my order and starts barking at me about how the guy is almost to my house and how traffic was bad and so on. (I live five minutes from the place so unless they had a road shutdown, that excuse is lame at best) So I have to tell the guy to keep his pizza and his attitude. Here I am waiting at home to give their business my hard-earned money and this clown is barking at me because I CANNOT wait any longer. Meanwhile, they are taking twice as long as he initially told me!!!!. \r
He goes on to tell me that they will never take an order from my address again. I can't understand how in these economic times any business can afford to not only turn away business, but make absolutely sure that it will never come back. And if they have this much disregard and disdain for their patrons, it's better I didn't eat from their kitchen.\r
...anyhow, some punishment, BOO-frickin-HOO. Like I want to wait over an hour for a mediocre pizza, served with a frown in my future. What better way to say, "" We really don't give a **** about our customers!"" and ""We hope you NEVER come back"". BTW- I was late to my appointment due to all of this. I called ahead to say I was running behind schedule. They weren't upset I was late. They were actually happy I called just to let them know. A little bit of courtesy goes a long way. So put that in your pizza oven and bake it.
Pros: If there are, I didn't get a chance to experience any.
Cons: Just an awful experience all the way around.
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