All About Pets

This is a cute little store but I was not treated right from the moment I walked in the door. The clerk who was sitting and more interested in his little newspaper looked at me as though I did not belong in the store. He just was not friendly and welcoming. HELL0, last I heard marginal stores like these need to have EXCEPTIONAL customer service if they plan on staying in business during times like these. I looked around for a bit but did not purchase anything because I felt so awkward and upset at the same time. I figured I would get off the same beaten path of the other pet supply retailers but I winded up remaining loyal to the more popular chain because of poor customer service at this location. They can keep their overpriced stuff and lousy attitude! more

let me start by saying if you've never shopped @ one of these stores you're missing a piece of old america customer service. This plkace is owned and operated by a family that obviously knows the key to business. I've never had a complaint in the 3 years I've shopped with them their prices are great they are very knowledgable if i ever have an issue they care. I called to check on when they closed and said i couldn't make it before they closed. The gentleman insisted that he will wait on me even though i was going to be 20 min late. When someone does that for a $11 bag of food that showed me what kind of people these are. i'm a customer for life and my family will be also. Also i read the review about POOR CUSTOMER SERVICE. Thats soo funny about the line that the clerk said to the lady ""you use to own a business I rest my case"" hahahaha its really funny and true. Pros: price, knowledge, friedliness more

\r \r I was a repeat customer. I knew exactly what I wanted. There were two different prices on the same item. A difference of A DOLLAR! I brought this to the attention of the clerk and he also called the owner by phone. I wanted the lower ticked price. He refused stating it was not the price in the computer. The owner refused because it was stated""they changed the prices by hand and it was a mistake."" I stated ""this was not my fault."" I wanted the item for the price ON THE TICKET. The clerk argued with me and stated other retail stores would agree with their position. I stated to the contrary, I too was a former store owner and if this situation was in my store I would have to give the customer the lower ticked price. The clerk stated (in front of another customer I might add) ""I rest my case."" You USE to own a store.\r \r Before exiting the store I stated ""it was a shame that they were willing to lose a repeat customer over a dollar!"" To add insult to injury, the clerk degraded a customer in front of another customer. Believe me, I will tell everybody I know the poor customer service I received and I would never recommend them! All over a dollar, I hope that sale was worth it!\r \r Pros: small store Cons: small town mentality more