Alexander's On The Bay

To start with, there was a hair in my potatoes so they re did the meal, when I got the meal back, it was not even half the portion that I originally ordered. My fiance and I both spoke to the manager and she was less than pleasent and accused me of putting my own hair in the food, she told us to pay the bill and leave. I left crying, I was so disapointed and mad when I left. more

Customer Service is awful here, the worst I've ever seen. I have put together many social events for family and friends; and this was my worst experience yet. The owner, pleasant and accommodating until she receives the non-refundable deposit. From that point on she was CONFRONTATIONAL and EXTREMELY RUDE. She doesnt due written contracts obviously so she can change things as they go, for example our 'cocktail hour' on the deck became cocktail time; which was for only 40 minutes anytime beyond that we'd have to pay an additional $300 to rent the whole deck. When my guest and I arrived on deck at the agreed to time - no one was there to greet us. We finally got a waiter to serve us. The owner appeared irritated that we were not seated in the restaurant at 6pm the time scheduled on the deck. Our supposedly dedicated wait staff was off serving others as well, we waited hours for the main course and several that had steaks had to order something else because they could not cook them right. The owner never came over to ask how things were going, she only appeared when she thought she needed to be confrontational, for example when we weren't filling in the tables like she wanted us to, which was different from what we had agreed too and when two pieces of her seashell collection could not be found. The owner even proceeded to argue with the guest of honor for our event. Based on the lousy service received, I question the acclaimed 30 years of experience the owner is suppose to have... Beautiful setting and Alexander's on the Bay should be thankful for that because it is the only thing that restaurant has going for itself. Would never in a million years recommend this place to anyone, especially not for a big event. Pros: the View and nothing else Cons: the Owner, Food, Customer Servicer more

Besides the wonderful view of the beach and bridge, I can't believe this is a such a highly rated restaurant. At a 25% mandatory gratuity one of the waitresses was rude and unfriendly to our guests. Ussually bad service gets 10%. I had a small wedding reception of 30 guests of which only 21 attended. We were charged for the plates of the guests that didn't come. That was never agreed upon. Ms. Denise treated us kindly when we met with her before the wedding and treated us rudely and threatened to call the police when we questioned the bill. She stated it was the norm to charge for a complete guest list even if not all attended and ordered. The duck was a flop along with the calamari. They both were decent when we were trying out her restaraunt (at the menu price) But at twice the price it left alot to be desired. Kids chicken fingers were charged like roasted duck. Cutting and serving our wedding cake was an included service. We bought a cake for 30 people but we didn't have any cake left over after the wedding (see numbers above). Ms. Denise very matter of factly told us that she didn't care about our wedding. She spent a long time explaining how she could have made more money if she hadn't booked with us. She demanded my social security number so I could write her a check, and again threatened to call the police when I objected. She then brought several of her male staff members up front to try and intimidate me even though I never once raised my voice or gave any incling of disrespect. I was very upset and I would have called the police myself had I not been trying to salvage the rest of my wedding day. I've never been so embarresed in my life. I suggest going somewhere else all together (at these prices a dinner cruise may be in order), but if you must book with her get a written contract (but dont wait for it in the mail like we did) or you will end up sick to your stomach like we did on our wedding day. The valet parking guy was awesome to everyone. Pros: Parking. Cons: Service, ambience. more