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Businiess name:
Alexander's On The Bay
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Review by:
citysearch c.
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Review content:
Customer Service is awful here, the worst I've ever seen. I have put together many social events for family and friends; and this was my worst experience yet. The owner, pleasant and accommodating until she receives the non-refundable deposit. From that point on she was CONFRONTATIONAL and EXTREMELY RUDE. She doesnt due written contracts obviously so she can change things as they go, for example our 'cocktail hour' on the deck became cocktail time; which was for only 40 minutes anytime beyond that we'd have to pay an additional $300 to rent the whole deck. When my guest and I arrived on deck at the agreed to time - no one was there to greet us. We finally got a waiter to serve us. The owner appeared irritated that we were not seated in the restaurant at 6pm the time scheduled on the deck. Our supposedly dedicated wait staff was off serving others as well, we waited hours for the main course and several that had steaks had to order something else because they could not cook them right. The owner never came over to ask how things were going, she only appeared when she thought she needed to be confrontational, for example when we weren't filling in the tables like she wanted us to, which was different from what we had agreed too and when two pieces of her seashell collection could not be found. The owner even proceeded to argue with the guest of honor for our event. Based on the lousy service received, I question the acclaimed 30 years of experience the owner is suppose to have... Beautiful setting and Alexander's on the Bay should be thankful for that because it is the only thing that restaurant has going for itself. Would never in a million years recommend this place to anyone, especially not for a big event.
Pros: the View and nothing else
Cons: the Owner, Food, Customer Servicer
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