At first it seemed like they were on the ball as they came out the day after I phoned to look at my broken washing machine. The technician determined it was a worn belt and estimated it would be fixed the following week. It's now been 15 days since he came out, I've called back 4 times for a progress report on the part and nobody knows anything as far as when the part will arrive or when my washing machine might get fixed. No one has ever bothered to update me regarding timelines. I have given up, found the part online and will most likely install it myself before I ever hear back from them.
Pros: came out right away when I called
Cons: no follow up
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