I've called a few hotlines over the years when I was having problems, and this one is the ONLY one that just let me talk. It feels really great to vent and not have someone judging you or telling you what to do. The people who answer their phones seem well-trained to be compassionate and not intrusive or bossy. They didn't try to rush me off the phone, nor did they immediately want to send the police if I mentioned suicide. I felt like they cared about me and I appreciate what they do.
Pros: Patient, caring, helpful
Cons: Sometimes it's hard to get through when they are busy
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