Accurate Tenant Screening

I tried to clear up a simple overage charge, and the incompetent staff was unable to take the time to look for the paperwork I sent, automatically assuming I never sent it,as if I make that up. As a professional, I am completely thorough in my researching of problems I only expect the same. If after looking they were unable to find it then they can accuse me all they want. Extremely rude and hung up on me several times, too afraid to give her name. The others I spoke with were rude as well. If you don't like your job and cannot do it properly, reevaluate your career choice. Judgments on people who are in debt should not cost professionalism. Who are you to think you are so much better than the people you deal with? You have a miserable job and the misery it is causing you shows through your lousy telephone etiquette. I don't know how you hold a job when you treat people, even ""losers"" in debt to your clients, the way you treated me. Capstone will not obtain one dime from me. Cons: incompetent rude staff, loss of important documents more

I had the misfortune of having an account end up with Capstone Credit Services. Unfortunate, because it ended up on my credit report. But when I called them, they were courteous and helpful and offered me several options to get the account resolved. They called the apartment which placed my account with them and ended up getting the majority of the account reduced because my apartment had actually been rerented. They offered me a settlement, which I was able to use my tax refund for, and my credit shows the account as paid in full, instead of settled, like most other agencies would report. I would rather never have an account in collections again, but if I do, the people at Capstone would be the ones I would want the account to be with. Pros: Customer service, good attitude, saved money more

IT'S HILARIOUS TO READ THESE COMMENTS FROM A BUNCH OF LOSERS WHO DONT PAY THEIR BILLS AND LOOK FOR ANY EXCUSE TO GET OUT OF THEM! \r IF YOU HATE CAPSTONE OR BILL COLLECTORS SO MUCH THEN PAY YOUR BILLS BEFORE IT GOES TO COLLECTION!!!\r I SPOKE TO A VERY NICE PERSON AT CAPSTONE WHO NOT ONLY HELPED ME TO RESOLVE MY DEBT BUT SAVED ME SOME MONEY IN THE PROCESS AS WELL. \r I GUESS THE DIFFERENCE IS IM NOT SOME LOW LIFE GETTO TRASH LOOKING FOR EVERY AND ANY EXCUSE OUT OF MY DEBTS!!! Pros: VERY POLITE AND PROFESSIONAL STAFF Cons: NONE-MY CREDIT REPORT LOOKS GOOD NOW! more

This company should be banned from doing business. They are rude, unhelpful and predatory. I called to ask about an item that showed up in my credit report and they basically told me to f-off. Very professional! Cons: too many to list more

Let me start by saying that I am a Hardworking single mother of a daughter with special needs. I was forced to move out of an apartment complex due to excessive mold in the building (which I reported to the FHD) this was especially dangerous because of my daughter's condition. I was contacted by Capstone, and informed them that all I could afford at the time was a small payment per month, and this payment was refussed. The woman told me that "" I need to get a job"". I informed her that I have a job and work to support myself and my child. She then said "" You and your daughter will never have anywhere to live"" and then hung up on me. I called back and asked to speak to a supervisor and she said "" A supervisor not going to change your debt"" and then hung up on he again. I called back and she said "" If you spent as much time calling and harassing me as you did working you would have no debt"" and then hung up on me one more time. After this time she would not even say anything when I called back she just hung up, and finally threaten to call the cops for harassing her. I find it amusing that would threaten to call the cops on me when I was the one being harassed and was simply trying to workout a payment plain, civilly and one that worked for both of us. I can't believe that a place like this is still in bussiness and able to treat people with such disrespect. Cons: TOO MANY TO LIST more

To preface this let me tell a short story: My ex boyfriend was an abuser, everyday he would beat me. One day I finally got up the nerve to defend myself and slapped him to get him off of me. I was no longer to live in my apartment. MY APARTMENT!! He didnt even live there. So I have an eviction now, I called capstone to find out how to clear up the debt and that I couldn't pay it in full yet. The man had the nerve to say ""Well im not the one who beat my boyfriend back."" Im sorry sir what did you want me to do get beat up some more??? I immediately hung up and had my new boyfriend call him back. Then they were willing to set up were I could make payments. NO ONE should talk to abother human being like this, wether they owe them money or not. I cant wait to pay them off and never talk to him again. (and FYI they will continue to ask you for your tax return, NO YOU CANT HAVE IT) Pros: im almost done paying these people off... that is it! Cons: just read man more

This company made a claim that I owed them money and they have absolutely no documentation or proof that I owe it. I DID owe a debt that I paid in full and closed out through another agency,. They are extorting me now. They even made a negative claim that affected my credit report (and two days before Christmas!). I've made a complaint with the FTC and I'm hiring a lawyer. I hope this company gets put out of business!!! Pros: nothing Cons: fraudulent, liars, unprofessional more

This company has the worst employees ever. They called me about a debt that I didn't hear about before , and when I sent them a letter to the address they gave me they denied receiving letter and claimed I am running out of time. \r \r They are just threating you on the phone, my tip to anyone who gets a call from them is to ignore them they are rude and unprofffessional full of hot air more

I had a debt with this company, I was NEVER contacted about the account. The only reason I found out about the debt is because I had a credit protection service at the time. So when I called to get information about the account, I gave my name and address, etc. just to get something in writing, after about a month of waiting for something, absolutely anything, which I never received I called again and got a woman on the phone which at this point I was just like I'm going to pay for this debt just to end any business with this company. after paying the debt I asked when will this be reported to the credit agencies, and her response was 'we send it immediately, and it usually takes them 30 days to apply it to your credit report' This was back in March. Here it is August and neither of the 3 credit agencies have been notified. So my credit score is going down because this company REFUSES to follow their own procedures. Its SAD that companies like this can still successfully operate. Cons: Ignorant Staff more

I agree wtih all of the ratings!!! I think Capstone hires the MEANEST people they can find. I called them and explained to them that I was recently widowed, am drowning in debt, and that I could not even make any payments now, that I was only making $8.00 an hour. The mean B****h said OH, IS THIS HOW YOU ARE GOING TO SPEND THE REST OF YOUR LIFE.....WORKING FOR 8.00 AN HOUR? HOW LONG DO YOU THINK YOU WILL BE LIVING LIKE THIS, WHAT ARE YOU TRYING TO DO TO BETTER YOURSEF, HOW LONG ARE YOU GOING TO BE IN SHOCK OVER YOUR HUSBANDS DEATH!!! Disgusting excuse for a human being. This is abuse by a colleciton agency. Cons: CRUEL, HEARTLESS EMPLOYEES more

It's unfortunate if a bill collector calls you, but it is even more unfortunate when that bill collector is from capstone. I asked about a payment plan and the woman on the phone hung up on me. Does anyone know of a way around these operators? It seems like they're more inclined to protect their ego that actually get money from people. more

This company needs some serious training, I was also yelled at, told I was a debtor, and hung up on repeately because I questioned them about unauthorized charges on my bank account, I used my debit card with them a few times and they kept my card number (unbeknowest to me) and when I was late(for the first time) on a payment they took the money out of my account, they are very lucky that my bank reversed that transaction right away because if they wouldnt have I was prepared to take legal actions. This is a horrible way to try and collect debts, it really discourages consumers from trying to pay their bills. I got the impression that they enjoyed treating you like dirt, they laughed and repeately told me to pay my bills because they didnt want my business, well guess what if every one in the world paid their bills these people wouldnt have a job, and further more they dont know people's situation and the reasons that they were sent to collections, so its very unfair. I am positive that these employees are not perfect, all the companies that want to collect debts, I dont reccomend you send your business to Capstone!!! Cons: No people skills!! more

I contacted this collection agency to try and pay off a debt. I was yelled at, laughed at, and accused of being sneaky for trying to set up a payment plan and not paying the debt in full. I never thought that I would run across a collection agency that wouldn't want to collect my money. I ended the phone conversation by hanging up on someone because I was tired of being insulted. I guess the people that work for this collection agency have better things to do than collect money from me. Cons: Lack of people skills more