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ASG Security

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12301 Kiln Ct Ste A
Beltsville, MD 20705

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(301) 937-8880
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Reviews
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Best

In my experience with ASG Security, I never had an issues with the company and they were easy to get a hold of and have come out. I had to call them one time to have a door alarm ...

Worst

I wished the company would have notified me that my contract was expiring and a rate increase was forthcoming.

This company is too big and doesn't value their customers. 12/11/2013

After buying out the company I had used for 20 years, ASG failed to register my police permit for police response if there was an alarm. After spending a total of 5 hours combining being on hold and being transferred to various people, they said there was a slip up in their transferred data from my old company. I had been paying for the total service and they did not provide it. They refused to give me any refund and I was the one who had to call the County, get the registration number and provide it to them. They did nothing but place me on hold and pass the burden of responsibility. I called my credit card company who sided with me and refunded the 6 months of fees I had paid. Then I fired them. They don't care about customers and are totally lazy and incompetent. more
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Service is ok 12/11/2013

I wished the company would have notified me that my contract was expiring and a rate increase was forthcoming. more
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They are getting too expensive. better prices out there. 12/11/2013

They are getting too expensive. better prices out there. Just need to shop around. more
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Ok, But Costly Service Calls 12/11/2013

They are "Ok". We were with FBA and they were acquired by ASG. After the acquisition, we had need for a service call because our alarm was sending faulty signals to the monitoring center. The repairman came out and while he was nice, it took him forever to diagnose the problem, which turned out to be a simple setting that needed to be changed -- our dog would bark and set off the sound alarm. He was at our house for an hour and 15 minutes minutes, but charged us for two hours at $180. I thought that was a rip-off. more
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