ARS / Rescue Rooter Vero Beach

Choose a locally owned and operated AC or plumbing company in Vero Beach before contacting ARS Vero Beach. Possibly it is a corporate decision or maybe a Vero Beach policy, but the poor sales people are obviously instructed to up sell a bunch of unnecessary AC additions like special magnets, tape, and magnetic electronic filters and much much more to those of us who are gullible . Four years ago I purchased my 3rd AC from this company with all of the bells and whistles. When they installed the AC, they blocked in my water heater. I had no idea this was the case, until the water heater stopped working and started leaking. I called ARS several times and told my story to several people asking for someone to help me figure out what to do. The answer was all the same. I have forwarded your problem to management and you will get a call shortly. Seven days later with no hot water, my new local plumber took out the trim and a 2x4 and some drywall and was able to take out the leaky water heater and install a new one. Management of ARS got the result they wanted. "If we bury our heads in the sand long enough, the customer will find her own solution" Because of an ARS installation mistake, I now have to pay for someone to replace drywall and trim, and possibly a new door. Thank you Bobby's Plumbing for all of your help with my problem! Buyer beware....ARS is the Home Depot installer of plumbing, ac, etc. Buy from Lowes or anyone else unless you like problems. more

Dave Hebb is a very skilled technician. He has extensive experience in a/c systems. We always ask for him personally as we have very high confidence in his service... more

We ask for Dave Webb for each service call because of his skills, experience and knowledge of our system. And this builds confidence in our maintenance service calls. Other than the usual checks, he reviews and discusses with us potential upcoming issues and associated preventative maintenance... more

Devin was knowledgable, personable and explained everything in depth as to what he was doing and what needed to be done. He gave us a detailed report in terms that the average lay person could understand. Would reccommend this technician and this company to anyone. more

David Hebb was our tradesman and did an excellent job. He was polite, resourceful, and unfortunately put in the middle of not being able to get parts and an upset customer and his wife in the middle of Florida in the summer.. He is an exemplary employee that should be valued. They don't grow on trees. more

Tommy P gave us excellent service on our A/C today, 9/14/16. He was friendly, knowledgeable and had good, solid advice concerning our A/C. He wasn't "pushy" in his recommendations. We would appreciate having Tommy service our A/C from now on. more

Anthony was the technician who completed my A/C check-up with Home Depot. He was knowledgeable, courteous and explained as he went along. I had to call him back about a question and he returned without a single complaint. He offered some suggestions for improved air quality and I have taken one of his suggestions. Thanks, Anthony. more

David completed his by-annual maintenance visit. All systems checked out OK. He advised that the old unit is slightly off level (front to back) but it drains OK. Since the unit is almost 10 years old, he had advised to consider a new package unit, now coming with a 10-year guarantee. We had also discussed the possibility of a new thermostat with WiFi capability. His service is always prompt, very informative and his advice/suggestions are always appreciated. We are very satisfied with his technical and customer service skills. We always ask for his personal service - John Bezzeg... more

Great, friendly and through service more

Tommy Perkins serviced our air condition unit today and we received the very best service ever!! He was knowledgeable, efficient, neat and answered all of our questions. We hope he will be our service professional all the time. more

Dave was very knowledgeable and professional. He kept us informed as he investigated the leak in our AC system. He identified the problem and was able to repair it in a timely manner. I would highly recommend Dave. more

Anthony was extremely knowledgeable and proficient at inspecting our system. He made a few recommendations which were extremely useful to maintaining our system. He also informed me that a UV lighting system would enhance the air quality in our home. It was refreshing to have a service technician who actually knows what he's doing and is competent in his job. more

tommy was great worked in a professional maner andwas careful not to dirty our home i would recomend your firm any time more

Excelente customer service more

Anthony was very knowledgable , thorough and courteous. We were very pleased with his feedback on our air system and would have him back again for the next service appointment. more

I am very pleased by the service I received from Daniel B. He was very knowledgeable and courteous and provided very useful information for me to make a choice for my AC service. I am happy to have such an excellent AC service person. I am glad I am a customer using ARS. Mary Duffy more

Excellent Tec. Davild H is a very knowledgable AC service tec, and always leaves my equipment in top condition. prices are very reasonable for the quality of service. more

Gary B. From A.R.S.did a air conditioning tune up for me today.I was very pleased with the service. Gary was very easy to work with, he explained the problem and what my options were.Gary is very knowledgeable and a credit to his profession. more

HAD A PROBLEM WITH "HUMIDITY" CONTROL. TOOK SEVERAL VISITS TO FIX PROBLEM. I THINK DAVID H MAY HAVE FOUND THE CAUSE. IF NOT, DAVE WILL RETURN. more

We have had our a/c system serviced through ARS annual maintenance contracts ever since it was installed in 2008. We met David Hebb several years ago and, ever since then, we have been specifically asking for his personal service. He has superior technical and customer service skills and we are very staisfied customers. David Hebb takes the time to explain all issues and available options, along with keeping us informed of company promotions. We shall keep asking for his personal service in the future... JOHN BEZZEG more