ARS / Rescue Rooter Houston South

This tech took the time to explain the system checkup to me and what he is checking while performing a heat system check! more

The tech helped me to move my table and show me my filter size . He even offered to change it for me. more

Tech came to install temp probe an made sure we where happy with the repair. An that we needed nothing else. more

The tech gave me up front answers to my no heat problem an let me know the way to fix it an cost! more

The tech who came to my house took the time to teach me about my a.c. an why I was hearing a loud hissing sound . Very helpful an understanding of my issuses! more

Jackson took the time to paint a picture of my system issues. I have a hard time seeing things an Jackson got on my level an described the issue in a way that I could see it as I was there. I thank him for going out of his way for me an making me feel safe in my investment. more

Jackson goes out of his way to do what right. He explains everything in a way that is easy to understand. I highly recommended him to friends. more

Ward Wendling was so helpful and knowledgable. Made difficult decisions easier. Wish all Associates knew their product like he does :) more

Jackson take the time to explain everything to you. Even break down the repairs an why he recommend them! I highly recommend Jackson an will request for him when ever I need work done in future! more

I had very good experience with them, very professional and honest , more

HORRIBLE CUSTOMER SERVICE! First off, I have no idea who I talked to, at least 4 different people. Called at 8:40 this morning and was told someone would be at between 10 and 2, at 2:30 I called and was told they had no idea when they would be out and I told them I had to leave and needed someone here by 4:45, no one showed up so I called back and was told they couldn't get to me today and would reschedule. Really? With a backup drain and not once did they call me to inform me they couldn't make it so that I could have called another company. Will never use them and be sure no one I know does either. There is no excuse for not letting me know when I called they were over booked...had 3 techs sick and one with car trouble, I'm sure they knew that before I called this morning. more

HORRIBLE CUSTOMER SERVICE! Called at 8:40 this morning and was told someone would be at between 10 and 2, at 2:30 I called and was told they had no idea when they would be out and I told them I had to leave and needed someone here by 4:45, no one showed up so I called back and was told they couldn't get to me today and would reschedule. Really? With a backup drain and not once did they call me to inform me they couldn't make it so that I could have called another company. Will never use them and be sure no one I know does either. There is no excuse for not letting me know when I called they were over booked...had 3 techs sick and one with car trouble, I'm sure they knew that before I called this morning. more

My experience has been horrible. I tried (mostly unsuccessfully) for a week to get my tankless water heater serviced by ARS, under an annual service plan with ARS. First appointment. Noon to 4pm window. They call me at about 5pm and say the service technician cannot make it that day because of a "family emergency." Second appointment. Noon to 4pm window. They call me about 4pm and say "it will be closer to 5pm" At 5;30, they call "you are next" - at 8pm. I give up and cancel the appointment. After appoint number 2 is a total fiasco, I get a call from someone at ARS who claims to be highly concerned. "We want to make this right" "So sorry" and the like. We agree to schedule the appointment for a bit earlier in the day. Promises to bring the problem to attention of management. Third appointment 11:00-3:00pm window. Around 11 I get a call - it will be about 1pm. Around 2:00 I call them - where is your guy? "running late." I quite reasonably asked - why did you tell me it would be 1pm if that was clearly not happening. No answer. About 2:30 I got a call from the technician - I'm on my way. Its now 4:00pm and still no service tech. I call ARS. Now the story is "Sorry, we had to change service techs because the original guy had a family emergency" So, we sent a different guy. He's just around the corner, he will be right there. " I asked where EXACTLY? Dispatcher puts me on hold and calls the tech - turns out he's miles away. ARS did eventually show up - hours later than represented. The service technician was polite and professional, and reported he had been assigned the call at the last minute. He disappeared into the attic, came back down and told me it would cost $150, instead of being covered under the service plan. It then took half an hour for him to get a return phone call from his supervisor. ARS does not answer the corporate customer service phone number. Direct messages to ARS via their website are not answered. Steer clear. more

Did a great job. Was careful to cover his shoes and used plastic drop material to avoid water spills. He made sure that the area was clean after completing job. Very friendly. more

Mr, Arthur did an outstanding job for the installation on my toilet. High professional, charming personality. He grant Mr. Arthur one of the highest rating and he is a great asset for your business. Continue great work. more

Chase Hanks was very informative & knowledgeable. Chase answered all our questions & explained everything so that we could understand it & he helped us find solutions to our cooling & heating problems. Chase & the ARS crew were very through in the job they did. ARS will be serving our home in the future. more

Tony was very professional in his mannerism and expertise for solving my clogged drains. Tony explained in detail what he was doing, why the problem occurred and preventive solutions. I will contact Tony in the Spring for complete flushing of all the drain pipes to remove grease years of grease build up from detergents, cleaners, etc. Tony is the MAN!! more

I was so impressed by Arthur's persistence and patience. I am so thankful for all of his hard work with my clogged plumbing!!! more

I purchased a new Insinkerator from a local store and ARS provided the installation. Arthur was my installer. He was on time, efficient and had the job done quickly. His job was neat and clean. I would not hesitate to use ARS again. Thanks Arthur. more

Mr. Phipott was very professional and made good recommendations as to improve the operation of my unit. Very efficient! more