AP-T Camera Repair

These guys are the best! I first stumbled upon them last April when my camera was left out and the sprinklers went on and I needed help. They were GREAT! Totally on it -- I love how they are a family oriented business....they even have a spot for my little kiddo to play while I talk shop. Both Mike and Vicki are very professional and know what they are talking about. I have since bought a new camera but will go no where else then to them when I am here ( I live in Alaska). They traded in an old broken lens and gave me store credit and discounted HEAVILY a great new fish eye lens for my 6D. I have no idea why they get any bad rap. Time and again I go there and they are both constantly fabulous to work with. Vicki even charged up my battery for me so that I didn't have to buy a charger and could continue to shoot before heading back home to AK. RIGHT ON YOU GUYS! Keep up the great work! <3 more

For all I know, all the staff want at APT Camera is your money & they don't care how they get it. 1. Brought my Yashica Mat-124 twin reflex to them because the shutter stopped working. 2. They ""fixed"" it. 3. A week later, it stopped working again all of a sudden for no reason. Just pushed the button and it stopped. 4. I brought it back hoping it could be a quick fix. NO! 5. Woman/owner said ""OK, we'll see if we can fix it here. If we can't, we might have to send it to our guy. If we do, you have to pay for shipping."" THAT IS THE ONLY THING SHE SAID I WOULD HAVE TO PAY FOR. So I asked her to CALL ME if that was the case because then I would NOT get it fixed at that time and take it to someone else. 6. Finally got a call back, after a looong time letting me know I can pick up my camera. 7. When I go to pick up the camera, she has apparently shipped the camera and obviously DIDN'T CALL ME!!!! They also ""cleaned"" it and charged me for that, too. Not only did they not really fix my camera the first time, but I had to pay them to fix their mistake the second time. The woman even threatened me with ""I cannot let this camera leave the store with it being paid for."" And she also said ""according to this paper, you gave us full authorization to ship the camera."" Whatever... The total cost for them to fix my camera this second time & including the first time COST OVER $200. F*CK. THIS. PLACE. more

Terrible customer service! Stay away!!! Dropped off camera for minor repair, after waiting over a month went to pick up camera and refund, store clerk had difficulty locating camera then did not have $28.89 available to issue the refund. Instead of treating this customer as valued, we were treated as if we had inconvenienced them more

I have been a customer for the last several years. They did a great job of cleaning my Nikon D200 sensor. It is a great place to find used lenses, and other camera gear. I would recommend them to anyone. more

I have an old Sigma lens that was in need of repair (one of the internal lenses had developed a haze, and was in need of cleaning). So, i took it to this shop (2/13/07), and at first had the impression that things would go ok. I was told that i would have an estimate within that week (by ~2/17/07); this was their first failure. I contacted them the end of the second week (2/23/07), and was told that they had not been able to get the lens apart to appraise the repair. They tried contacting the manufacturer, but they were of no help. However, i was told to hang in there, as they would keep working on it.\r \r I gave them another week, and called again (3/2/07). This time no new progress, and i could not just get the lens back, as there was nobody there to repair it - the guy who was there was too ""backlogged"". So, more waiting. I finally get a call on the 9th (3/9/07), and am told that, the other person is back, and they can look at it if i would like (mind you, this is now the fourth week, and people are still looking at it....), or they can put it back together and i can just take my loss; oh yeah, that is one thing i failed to mention - all of this ""looking at it"" cost me $35 up front. The estimate cost, if you choose to have them fix it, is rolled into the repair cost, but you take your losses if you get sick of waiting after 4 weeks.\r \r I gave it a day to think about it, and called them back the next day, asking them to just put it together - i wanted to actually test it some more, to see if it was worth fixing. So, i get the call Tues (3/13/06) saying i can pick it up. So, i go and do so, and here is what i got back\r \r - A lens that no longer focuses - the mechanism was damaged from the technician pulling on things he shouldn't have.\r -Smudges on almost every lens, including those inside.\r -No fixing of the original issue.\r \r Needless to say, the lens is now in another shop, and i am out my money (no way i would trust them to try fixing it again). Pros: Always was able to answer the phone when i called. Cons: Substandard quality, serivce and speed. Took four weeks to break my lens. more